Logistics Incident Analyst

Transportation Insight LLC; New York (NY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Transportation Insight LLC seeks a Logistics Analyst to support incident management across the supply chain. You will perform data-entry follow-ups with carriers and clients, gather documentation, and summarize key facts for review.

You will drive closure using corrective action plans and identify trends to improve client operations. Strong organizational skills, attention to detail, and effective communication are essential as you work with a global team and contribute to incident resolution

Qualifications

• Associates degree or comparable work experience.
• Experience with data entry and incident management.
• Experience using Excel and/or SharePoint is preferred.

Responsibilities

• Data Entry Follow-up (email and phone) with transportation carriers
• Follow-up (email and phone) with clients
• Gather and organize all relevant documentation to support incidents under review
• Summarize information to concisely convey key facts
• Review of open incidents and use corrective action plans to drive to closure
• Identify and review trends in the client's market place
• Participation and leadership of materials shared on conference calls

Skills

Organized

Attention to detail

Interpersonal skills

Concise communication

Influence

Prioritization

Teamwork

Education

Associates degree or comparable work experience

Tools

Microsoft Excel

Microsoft SharePoint

Job description

COMPANY STATEMENT

As the e-commerce trends continue to evolve, Transportation Insight has strategically positioned itself in the industry with top talent that boasts strategic involvement in the continued evolution of the small package/parcel and freight marketplace. In addition to our knowledge, we have built out the technology to help companies (shippers) unlock the power of their supply chain. Transportation Insight is recognized as a premier employer regionally and nationally because of our reputation, workplace culture and growth opportunities. At the core of our culture, team members are motivated to improve our clients, our communities and ourselves every day.

JOB PURPOSE

The Logistics Analyst works with clients on incident management within their supply chain. The position functions at a global level and supports a core team of individuals within that supply chain.

CRITICAL JOB FUNCTIONS

• Data Entry Follow-up (email and phone) with transportation carriers
• Follow-up (email and phone) with clients
• Gather and organize all relevant documentation to support incidents under review
• Summarize information to concisely convey key facts
• Review of open incidents and use corrective action plans to drive to closure
• Identify and review trends in the client's market place
• Participation and leadership of materials shared on conference calls

SUPPORTING DUTIES TO THE CRITICAL JOB FUNCTIONS

• Highly organized
• Strong attention to detail
• Strong interpersonal skills
• Concise communication skills over email and phone
• Ability to influence individuals
• Ability to prioritize workload
• Ability to work swell individually as well as among a team

JOB REQUIREMENTS

• Experience using Excel
• Knowledge of or ability to quickly learn a new system (Microsoft SharePoint)
• Associates degree or comparable work experience

EEOC/ADA STATEMENT

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.