Logistics Dispatcher: On-Time Deliveries & Issue Resolution

Werner Enterprises Inc; Indiana; On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) plan

Stock purchase plan

Paid time off

Life insurance

Disability plans

Other optional supplemental coverage

Job summary

Werner Enterprises Inc in Indiana is seeking a customer service oriented logistics professional to support delivery teams, clients and customers, address issues and ensure on-time performance. You will manage order administration, scheduling, dispatch, and communication across systems, with emphasis on accuracy and proactive problem solving to maintain smooth operations.

The role requires strong organizational skills, attention to detail and the ability to work under pressure in a fast-paced

Qualifications

• High school diploma or equivalent.
• One year customer service experience preferred.
• Routing, dispatch, and warehouse experience preferred.
• Excellent organizational and communication skills.

Responsibilities

• Administration of orders received at the facility for delivery and update of customer portals.
• Prompt scheduling of deliveries to the end consumer per client SOPs.
• Routing process for outbound delivery trucks focusing on service and dispatch efficiency.
• Complete shipment statuses in systems and portals and communicate charges per SOPs.
• Maintain billing and logistics documents such as bill of lading, labels, manifests, and load plans.
• Communicate proactively with all parties to address issues and implement solutions.
• Monitor delivery teams' progress and adjust as needed to meet schedules.
• Advise teams on actions regarding customer, logistics or problems impacting deliveries.
• Verify merchandise against sales receipts and resolve customer service issues.

Skills

Customer service

Communication

Problem solving

Microsoft Office

Attention to detail

Education

High school diploma or equivalent

Customer service experience (1 year) preferred

Tools

Microsoft Office

Job description

Werner Enterprises Inc in Indiana is seeking a customer service oriented logistics professional to support delivery teams, clients and customers, address issues and ensure on-time performance. You will manage order administration, scheduling, dispatch, and communication across systems, with emphasis on accuracy and proactive problem solving to maintain smooth operations.

The role requires strong organizational skills, attention to detail and the ability to work under pressure in a fast-paced