Logistics Dispatcher & Customer Service Specialist

IMC Companies, LLC; Charleston (SC); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

IMC Companies, LLC is seeking a Dispatcher in Charleston, SC to coordinate customer delivery needs, quotes, and scheduling with dispatchers. The role involves entering orders, ensuring rail billing and US customs alignment, and generating routine reports.

The ideal candidate will have experience in dispatch, knowledge of rail/trucking operations, and excellent communication and organizational skills to support multiple divisions.

Formación

• Experience in dispatching and scheduling delivery orders.
• Knowledge of rail billing and US customs processes.
• Excellent communication, coordination, and organizational abilities.

Responsabilidades

• Receives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch.
• Enters all orders into computer for dispatch – technical lines requires specialized training, experience or knowledge of transportation industry.
• Ensures rail billing is in place before containers are delivered to railroad and if necessary ensures in-bond documentation is properly validated with US customs. Verifies bookings are released at depots for export moves, and traces import containers on the rail to confirm delivery is made by last free day.
• Prepare customer reports and tracking/tracing as required such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status.
• Notifies Cargo Specialist Supervisor/management of all service failures.
• Proposes and implements solutions to improve overall customer service.
• Creates and updates location profiles in computer system.
• Works as dispatcher as volume/vacation schedule dictates.
• Other projects as assigned by management.
• Other tasks as requested

Conocimientos

Dispatch operations

Customer communication

Organizational skills

Descripción del empleo

IMC Companies, LLC is seeking a Dispatcher in Charleston, SC to coordinate customer delivery needs, quotes, and scheduling with dispatchers. The role involves entering orders, ensuring rail billing and US customs alignment, and generating routine reports.

The ideal candidate will have experience in dispatch, knowledge of rail/trucking operations, and excellent communication and organizational skills to support multiple divisions.