Logistics Dispatcher & Customer Experience Lead

Oldcastle APG; Cartersville (GA); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Oldcastle APG is seeking a full-time Administrative Support professional in Georgia Masonry Supply to coordinate both private and contract driver dispatches and ensure on-time pickups and deliveries. The role requires multitasking, memory for routing and equipment, and strong communication with drivers, sales staff, and customers.

The position emphasizes problem solving, independent work, and travel flexibility as needed.

Formación

• Experience in transportation/dispatch preferred.
• Ability to travel to other sites as needed.
• Excellent communication and customer service skills.
• Ability to multi-task

Responsabilidades

• Work with sales staff to problem solve driver or carrier issues during freight transit.
• Communicate to carriers and drivers customer requirements for shipment.
• Maintain accurate and timely updates in OTM (Oldcastle Transportation Management).
• Plan effective delivery routes and assign drivers for scheduled deliveries.
• Adhere to company safety guidelines.
• Relay work orders, messages, and information to or from drivers, mobile or landline phones.
• Work closely with independent truck drivers to ensure pick-up and delivery times, load weight compliance and secure loads.
• Prepare and review loading/unloading, daily shipping reports and delivery logs.
• Coordinate deliveries with company truck drivers and external trucking companies to ensure timely delivery of materials to customers.
• Check and review all orders assigned before they are shipped against delivery tickets.
• Responsible to execute delivery instructions based upon appointment schedule required by customer.
• Ensure deliveries and pickups are made on time.
• Check contract drivers manifest as to accuracy and make sure correct paperwork is attached when they return to the dock

Conocimientos

Multitasking

Communication skills

Problem solving

Independent worker

Customer service

Descripción del empleo

Oldcastle APG is seeking a full-time Administrative Support professional in Georgia Masonry Supply to coordinate both private and contract driver dispatches and ensure on-time pickups and deliveries. The role requires multitasking, memory for routing and equipment, and strong communication with drivers, sales staff, and customers.

The position emphasizes problem solving, independent work, and travel flexibility as needed.