Logistics Dispatch & Customer Experience Specialist

Wedgworth's Inc.; Moore Haven (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

Wedgworth’s, Inc. is seeking a Dispatch / Customer Service professional in Florida to support daily logistics, dispatching, customer communication, and administrative operations within our fertilizer distribution and blending operation.

You will serve as a central point of communication among customers, drivers, sales staff, operations, maintenance, and management to ensure efficient scheduling and delivery.

Qualifications

• Strong customer service, communication, and interpersonal skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Dependable attendance, punctuality, and professional conduct required.
• Strong organizational and problem-solving abilities.
• Ability to adapt to changing schedules and priorities.

Responsibilities

• Answer and manage incoming calls from customers, drivers, sales personnel, vendors, and internal staff.
• Document and communicate important operational, customer, and delivery information accurately and timely.
• Operate and manage multi-line telephone systems, cellular communications, and dispatch communications.
• Coordinate with supervisors, operations personnel, maintenance staff, and management to resolve issues.
• Schedule, route, and prioritize deliveries based on operational demands and driver availability.
• Monitor and update order systems, delivery schedules, and logistics tracking systems.
• Respond to customer inquiries regarding products, deliveries, schedules, and service issues.
• Maintain accurate delivery tickets, logs, and related documentation.
• Ensure access to SDS documentation, required forms, and operational information for customers, drivers, and contractors.
• Assist with incident reporting and ensure comfort with company procedures.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Multitasking

Professionalism

Attention to detail

Teamwork

Adaptability

Job description

Wedgworth’s, Inc. is seeking a Dispatch / Customer Service professional in Florida to support daily logistics, dispatching, customer communication, and administrative operations within our fertilizer distribution and blending operation.

You will serve as a central point of communication among customers, drivers, sales staff, operations, maintenance, and management to ensure efficient scheduling and delivery.