Logistics Dispatch & Customer Care Specialist

supply-chain; Springfield (MO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental plan

Vision plan

PTO

401(k) with match

Tuition reimbursement

Training and career advancement

Job summary

DHL Supply Chain in Springfield, MO is seeking a Customer Service Representative to support dispatch coordination and ensure high levels of customer service. The role involves coordinating with trucking and transportation teams, answering inquiries, and providing timely communications to clients.

The ideal candidate will have experience with Transportation Management Systems, strong Excel/Office skills, and the ability to work in a fast-paced, customer-centric environment.

Qualifications

• High School Diploma or Equivalent.
• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience, preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to customers and act as liaison to resolve issues.
• Maintain customer records and update account information.
• Handle financial adjustments and prepare product or service reports.
• Perform other duties as assigned.

Skills

Dispatch knowledge

TMS experience

Customer communication

MS Office

Team collaboration

Fast-paced environment

Education

High School Diploma

Tools

JDA

Blue Yonder

Red Prairie

SAP

View software

Job description

DHL Supply Chain in Springfield, MO is seeking a Customer Service Representative to support dispatch coordination and ensure high levels of customer service. The role involves coordinating with trucking and transportation teams, answering inquiries, and providing timely communications to clients.

The ideal candidate will have experience with Transportation Management Systems, strong Excel/Office skills, and the ability to work in a fast-paced, customer-centric environment.