Logistics Customer Support Specialist: Issue Resolver

OCASA Life Sciences; Martinez (CA); Sur place; USD 52 000 - 68 000; Plein temps

Résumé du poste

OCASA Life Sciences seeks a day-to-day customer support specialist to manage inquiries, service requests, and operational issues through our ticketing system. You will log and prioritize tickets, coordinate with Operations, Transportation, and Quality, and keep customers informed through closure.

English proficiency is mandatory and experience in logistics or life sciences is a plus. Proficiency with CRM tools and Microsoft Office is expected, and you will own cases through resolution while

Qualifications

• Experience in customer service or operations support, preferably in logistics or service organizations.
• Strong written and verbal communication skills in English.
• Ability to manage multiple requests simultaneously and prioritize urgent issues.

Responsabilités

• Receive, log, and manage customer support tickets.
• Assess cases, gather information, and prioritize based on urgency and impact.
• Coordinate with Operations, Transportation, Quality and other internal teams.
• Keep customers informed of progress and closure.

Connaissances

Customer service

English communication

Ticketing system

CRM tools

Microsoft Office

Organizational skills

Problem solving

Ownership

Formation

Logistics / International Trade / Business Administration studies

Outils

CRM software

Ticketing system

Description du poste

OCASA Life Sciences seeks a day-to-day customer support specialist to manage inquiries, service requests, and operational issues through our ticketing system. You will log and prioritize tickets, coordinate with Operations, Transportation, and Quality, and keep customers informed through closure.

English proficiency is mandatory and experience in logistics or life sciences is a plus. Proficiency with CRM tools and Microsoft Office is expected, and you will own cases through resolution while