Logistics Customer Support Specialist II

CRG; Swedesboro (NJ); On-site; USD 32,000 - 46,000; Full time

Job summary

CRG in Swedesboro, NJ is seeking a customer-focused professional to support customers, drivers, and internal teams in a fast-paced logistics environment. You will handle inbound inquiries, track deliveries, resolve issues, and process order changes to ensure a positive customer experience.

Bilingual English/Spanish is a plus but not required; candidates with strong communication and multitasking skills, and a high school diploma, will thrive in this role.

Qualifications

• 1+ year of customer service experience (call center or high-volume environment preferred)
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Strong communication, organizational, and problem-solving skills
• Ability to multitask in a fast-paced environment
• High school diploma or equivalent preferred; bilingual English/Spanish a plus, not required

Responsibilities

• Respond to customer inquiries via phone and email
• Resolve customer concerns professionally and efficiently
• Track deliveries and provide shipment updates
• Process order changes and cancellations
• Verify shipment documentation and support daily operations

Skills

Customer service

Communication

Multitasking

Problem solving

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

CRG in Swedesboro, NJ is seeking a customer-focused professional to support customers, drivers, and internal teams in a fast-paced logistics environment. You will handle inbound inquiries, track deliveries, resolve issues, and process order changes to ensure a positive customer experience.

Bilingual English/Spanish is a plus but not required; candidates with strong communication and multitasking skills, and a high school diploma, will thrive in this role.