Logistics Customer Support Specialist

CDS Logistics; Middle River (MD); On-site; USD 24,796 - 27,552; Full time

Job summary

CDS Logistics in Middle River, MD, seeks a dedicated Customer Support Representative to join their Logistics Operations team. This role focuses on daily customer support through effective communication and issue resolution while maintaining data integrity.

Ideal candidates will have a minimum of 1-3 years in logistics support or customer service, excellent communication, and problem-solving skills. Successful applicants will enjoy a full-time position with competitive pay and opportunities for growth.

Qualifications

• 1-3 years of experience in a logistics operation support role.
• Ability to handle multiple priorities and streams of information.
• Must work well in a team environment and independently.

Responsibilities

• Provide support to other support analysts for daily customer issue resolution.
• Complete daily reporting requirements for assigned customer accounts.
• Interact and communicate professionally with internal and external customers.

Skills

Strong customer service skills

Excellent communication skills

Excel skills

Organizational skills

Problem solving

Attention to detail

Education

Minimum high school diploma/GED; AA degree preferred

Tools

Order management software

Microsoft Office: Word, Excel, PowerPoint, Email

TMW Experience

Job description

CDS Logistics in Middle River, MD, seeks a dedicated Customer Support Representative to join their Logistics Operations team. This role focuses on daily customer support through effective communication and issue resolution while maintaining data integrity.

Ideal candidates will have a minimum of 1-3 years in logistics support or customer service, excellent communication, and problem-solving skills. Successful applicants will enjoy a full-time position with competitive pay and opportunities for growth.