Customer Support Representative

CDS Logistics; Middle River (MD); On-site; USD 24,796 - 27,552; Full time

Job summary

CDS Logistics in Middle River, MD, seeks a dedicated Customer Support Representative to join their Logistics Operations team. This role focuses on daily customer support through effective communication and issue resolution while maintaining data integrity.

Ideal candidates will have a minimum of 1-3 years in logistics support or customer service, excellent communication, and problem-solving skills. Successful applicants will enjoy a full-time position with competitive pay and opportunities for growth.

Qualifications

• 1-3 years of experience in a logistics operation support role.
• Ability to handle multiple priorities and streams of information.
• Must work well in a team environment and independently.

Responsibilities

• Provide support to other support analysts for daily customer issue resolution.
• Complete daily reporting requirements for assigned customer accounts.
• Interact and communicate professionally with internal and external customers.

Skills

Strong customer service skills

Excellent communication skills

Excel skills

Organizational skills

Problem solving

Attention to detail

Education

Minimum high school diploma/GED; AA degree preferred

Tools

Order management software

Microsoft Office: Word, Excel, PowerPoint, Email

TMW Experience

Job description

Job Details

• Job Location: CDS Baltimore - Middle River, MD 21220
• Position Type: Full Time
• Salary Range: $18.00 - $20.00 Hourly
• Job Shift: Day Shift
• Title: Customer Support Representative
• Department: Logistics Operations
• Position Status: Full Time
• Shift Schedule: Day
• Exempt Status: Non-Exempt Hourly

About the Job

CDS Logistics & Home Services is looking to add an enthusiastic, highly organized Customer Support Representative to our team. We are seeking candidates with experience in logistics support, customer service, and a willingness to learn. In this role you will work within our Network Operations team supporting the daily operations of our business through coordination of a variety of internal and external client requests. The focus will be on daily customer support, issue resolution, and maintaining internal systems data integrity.

Essential Responsibilities

• Perform quality work within deadlines.
• Interact and communicate professionally with internal and external customer groups.
• Prioritize daily tasks in consideration of organizational strategic goals.
• Work independently while understanding the necessity for communicating and coordinating efforts with stakeholders.

Essential Job Functions

• Identify performance issues in consideration towards customer performance metrics through CDS internal systems, such as Vision, to identify, communicate to internal teams and/or take corrective actions for these issues.
• Complete daily reporting requirements for all assigned customer accounts.
• Provide support to other support analysts for the daily completion of all customer issue resolution.
• Issue resolution for all assigned accounts; primary liaison between customer and CDS.
• Complete weekly and if needed daily communication for performance metrics surrounding new customer account execution to internal teams: sales, network management, LOC.
• Assist Program Managers and Network Managers with customer account communication and reporting when requested/required.
• Assist in the creation of dealer & manufacturer SOPs.
• All other duties assigned.

Qualifications

• Minimum high school diploma/GED; AA degree preferred.
• Minimum of 1-3 years of experience in a logistics operation support role (customer service, account management, etc.).
• Experience working in order management software.
• Strong customer service skills.
• Excellent communication skills; verbal, written and listening.
• Excellent attention to detail.
• Ability to take and apply constructive criticism.
• Strong organizational skills to handle multiple priorities and streams of information.
• Analytical and resourceful hands‑on problem solver.
• Excel skills.
• Must work well in a team environment and independently.
• Must be available for occasional overtime.

Preferred Qualifications

• Microsoft Office: Word, Excel, PowerPoint, Email.
• TMW Experience.
• This position has no supervisory responsibility.

Supervisory Responsibility

This role has no supervisory responsibility.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employees are regularly required to talk or hear, sit, stand for 8+ hours per day, use hands to finger, handle or feel; and reach with hands and arms. Repetitive motion, substantial movements of the wrists, hands, and/or fingers. Employees may occasionally lift, push, pull and/or move up to 25 pounds. Required vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus to perform tasks such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading, typing and use of wrists, hands, and fingers.

Travel

Little to no travel is expected for this position.

Work Environment

This job operates in an office environment. The role routinely uses office equipment such as computers, scanners, copiers, and telephones. The position also operates near a warehouse environment; only trained personnel are permitted to access the warehouse while observing all safety procedures.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.