Customer Service Representative

PFG Customized; Elkton (MD); On-site; USD 21,593 - 30,754; Full time

Job summary

A logistics and supply chain company is seeking a Customer Service Representative to assist customers with their orders and inquiries in Elkton, Maryland. The role involves ensuring customer satisfaction, accurately inputting order information, and providing professional assistance. The ideal candidate will have a High School Diploma/GED and some customer service experience. This is a full-time position with a starting pay of $19/hour.

Qualifications

• 1 - 2 years of customer service or related experience preferred.
• Ability to handle customer problems effectively.
• Must be able to work as part of a team.

Responsibilities

• Input customer orders and questions.
• Provide informative assistance to customers.
• Perform administrative duties as necessary.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

High School Diploma/GED or equivalent

Job description

Overview

Customer Service Representative role at PFG Customized. Join to apply.

Position Purpose

Responsible for assisting all customers with order entries and inquiries related to the company. Ensure customer satisfaction as their distributor and accommodate them as best as possible. Solve customer problems and handle a variety of variables where standardization exists. Communicate with customers, vendors, and co-workers professionally, ensuring answers are accurate and timely. Function as a team member within the department and organization, and perform duties to best serve the company.

Responsibilities

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and timely.
• Assist customers with orders and problems; contact vendors and request samples for customers.
• Provide informative and professional assistance when interacting with the public, customers, vendors, and co-workers.
• Perform administrative duties such as checking faxes and mail daily; write sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Perform other related duties as assigned.

Required Qualifications

• High School Diploma/GED or equivalent.
• 6 - 12 months of customer service, call center, or related experience.

Compensation

Starting at $19/hour depending on experience.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Transportation, Logistics, Supply Chain and Storage