Logistics Customer Support Specialist

National Beef Packing Company, LLC.; Kansas City (MO); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Health, Dental, Vision

401(k) with Company match

Paid Vacation

Paid Holidays

Tuition Reimbursement

Job summary

National Beef Packing Company, LLC. is hiring a Customer Service Representative in Kansas City, MO.

The role involves supporting customers and sales teams, tracking orders end-to-end, coordinating with carriers and internal departments, and delivering dependable service in a fast-paced environment. Qualifications include 3+ years in customer service, high school education or equivalent, and strong communication skills.

Qualifications

• Minimum high school education or equivalent.
• 3+ years of customer service experience.
• General office skills and computer experience, including Outlook, Word, Excel.
• Strong Outlook and email-management skills.
• Background in heavy phone work.
• Strong problem-solving and reasoning abilities.
• Ability to handle high-volume environment with multiple tasks.

Responsibilities

• Provide support and service to customers and sales staff, tracking orders from inception to delivery.
• Coordinate with customers, sales, carriers, drivers, docks, logistics, scheduling, and purchasing/receiving.
• Track shipments, monitor status, resolve issues, and provide updates to customers and teams.
• Act as information provider and problem solver for order and delivery activities for account managers.
• Perform other duties as assigned.

Skills

Excellent written and verbal comms

Organizational skills

Multitasking

Professional communication under压力

Email management

Shipment tracking communication

Carrier/logistics experience

DOT rules knowledge

Driven and dependable

Work with minimal supervision

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

National Beef Packing Company, LLC. is hiring a Customer Service Representative in Kansas City, MO.

The role involves supporting customers and sales teams, tracking orders end-to-end, coordinating with carriers and internal departments, and delivering dependable service in a fast-paced environment. Qualifications include 3+ years in customer service, high school education or equivalent, and strong communication skills.