Logistics Customer Service Specialist

National Beef Packing Company, LLC.; Kansas City (MO); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health, Dental, Vision

401(k) with company match

Paid vacation

Paid holidays

Tuition reimbursement

Job summary

National Beef Packing Company, LLC. is seeking a Customer Service Representative in Kansas City, MO. This on-site role involves coordinating orders, tracking deliveries, and supporting sales staff with a focus on timely communication and problem solving.

The ideal candidate has 3+ years in customer service, strong communication, and proficiency with Outlook, Word, and Excel. The position offers competitive wages, health benefits, 401(k) with match, paid vacation/holidays, and tuition

Qualifications

• Minimum high school education or equivalent.
• 3+ years of customer service experience.
• Strong written and verbal communication skills.
• Ability to organize, prioritize, and multitask in a fast-paced environment.
• Experience with heavy phone work and email management.
• Knowledge of DOT rules related to transportation preferred.

Responsibilities

• Provide support and service to customers and sales staff from order inception to delivery.
• Coordinate with customers, sales staff, carriers, drivers, loading docks, transportation, logistics, scheduling, and purchasing/receiving departments.
• Track shipments, monitor status, and resolve delivery issues with timely updates to customers and internal teams.
• Serve as information provider and problem solver for order and delivery activity.
• Other duties as assigned.

Skills

Communication skills

Organization & prioritization

Multitasking

Professional appearance

Work ethic

Independent work

Phone/workload management

Problem solving

Stress management

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

National Beef Packing Company, LLC. is seeking a Customer Service Representative in Kansas City, MO. This on-site role involves coordinating orders, tracking deliveries, and supporting sales staff with a focus on timely communication and problem solving.

The ideal candidate has 3+ years in customer service, strong communication, and proficiency with Outlook, Word, and Excel. The position offers competitive wages, health benefits, 401(k) with match, paid vacation/holidays, and tuition