Logistics Customer Support Specialist

Total Quality Logistics; Charleston (WV); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Tuition reimbursement

Employee discounts

Financial wellness planning

Advancement opportunities

Referral bonuses

Great Place to Work awards

Job summary

Total Quality Logistics in Charleston, WV, is seeking a Customer Service Coordinator to support shipment activities and become a subject matter expert in a transportation mode.

You’ll receive extensive training, work closely with sales reps, and help coordinate shipments from pickup to delivery while delivering top-notch service. Benefits include comprehensive coverage and strong career growth opportunities.

Qualifications

• 1+ year customer service experience preferred.
• Strong attendance and Hall of Fame work ethic.
• Proficient in Microsoft Word, Excel and Outlook.

Responsibilities

• Become the subject matter expert on administrative tasks for your account(s).
• Document and manage tasks in internal systems.
• Schedule appointments and coordinate shipments from pickup to delivery.
• Resolve shipping issues professionally.
• Provide excellent customer service to internal and external stakeholders.
• Assist with billing and payment processing as needed.

Skills

Customer service

Verbal communication

Microsoft Office

Ownership mindset

Tools

Word

Excel

Outlook

Job description

Total Quality Logistics in Charleston, WV, is seeking a Customer Service Coordinator to support shipment activities and become a subject matter expert in a transportation mode.

You’ll receive extensive training, work closely with sales reps, and help coordinate shipments from pickup to delivery while delivering top-notch service. Benefits include comprehensive coverage and strong career growth opportunities.