Logistics Customer Service Coordinator - Shipments

Total Quality Logistics; Newburgh (IN); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Health, dental and vision coverage

401(k) with company match

Tuition and training reimbursement

Employee discounts

Financial wellness planning

Advancement opportunities

Employee referral bonus opportunities

Great Place to Work

Job summary

Total Quality Logistics (TQL) in Newburgh, IN is seeking a Customer Service Coordinator who will receive extensive training to become a subject matter expert in transportation modes such as Full-truckload, LTL or Drayage. You will support daily shipment activities and be the go-to for our sales team, helping grow the business.

You will coordinate shipments, document tasks, and provide excellent customer service to internal and external stakeholders while advancing through structured career paths

Qualifications

• 1+ year customer service experience preferred.
• Hall of fame work ethic with a history of excellent attendance.
• Strong verbal communication skills – face to face and over the phone.
• Proficient in Microsoft Office, including Word, Excel, and Outlook.

Responsibilities

• Become the subject matter expert on all administrative tasks related to your aligned account(s)
• Document and manage all tasks in our internal systems
• Schedule appointments and help coordinate shipments from pickup to delivery
• Help resolve shipping issues with a high level of professionalism
• Provide excellent customer service to internal and external stakeholders
• Support with billing and payment processing as needed

Skills

Customer service experience

Verbal communication

Attendance

Ownership

Tools

Microsoft Office

Job description

Total Quality Logistics (TQL) in Newburgh, IN is seeking a Customer Service Coordinator who will receive extensive training to become a subject matter expert in transportation modes such as Full-truckload, LTL or Drayage. You will support daily shipment activities and be the go-to for our sales team, helping grow the business.

You will coordinate shipments, document tasks, and provide excellent customer service to internal and external stakeholders while advancing through structured career paths