Logistics & Customer Support Associate

ALTIVIA; Crosby (TX); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

ALTIVIA is seeking a Logistics & Customer Support Associate to join the Crosby, TX site. You will support customer-facing and site-based logistics, manage orders in the ERP, and coordinate inbound/outbound shipments with carriers.

The role demands accuracy, strong communication, and teamwork in a fast-paced environment. Based at Crosby, you will work closely with the Supply Chain Director to ensure on-time deliveries, ERP data integrity, and adherence to HSE programs.

Qualifications

• High school diploma or GED.
• Strong attention to detail, accuracy, and follow-through.
• Clear communication skills, both written and verbal.
• Proficiency in Microsoft Excel and basic math calculations.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsabilités

• Attend customer meetings and maintain clear communication with customers and suppliers via email, phone, and shared documents.
• Enter and manage customer orders in the ERP system, including tolling orders, raw material releases, and outbound finished goods.
• Coordinate inbound and outbound shipments by updating the loading schedule, assigning time slots, and communicating with carriers and suppliers.
• Prepare logistics documentation bundles including Bills of Lading (BOLs), Certificates of Analysis (COAs), and other required shipping and receiving paperwork.
• Maintain ERP accuracy by updating ship dates, receipt ETAs, and inventory transactions; perform ERP entries in customer systems when needed.
• Participate in weekly production and logistics reviews and work with Production Scheduler to align production, shipping, and receiving schedules.
• Monitor physical and system inventory to ensure accurate tracking and reconciliation of both customer-owned and ALTIVIA raw materials.

Connaissances

Attention to detail

Clear communication

Excel proficiency

Basic math

Teamwork in fast-paced environment

Formation

Associate or bachelor’s degree in supply chain/logistics/operations or business-related field

Outils

ERP systems (SAP, Oracle, JD Edwards)

Description du poste

POSITION SUMMARY:

The Logistics & Customer Support Associate is based at the Crosby, TX site and reports to the Supply Chain Director. This role supports both customer-facing and site-based logistics activities, including order coordination, inventory tracking, and daily ERP transactions. The position plays an important role in service delivery, supporting plant objectives and adhering to site HSE programs.

Location:

Crosby, TX

Reports To:

Supply Chain Director

KEY RESPONSIBILITIES:

Customer Support

• Attend customer meetings and maintain clear communication with customers and suppliers via email, phone, and shared documents
• Provide shipment details, arrival information, and reference numbers, ensuring a professional and timely response across all customer touchpoints
• Enter and manage customer orders in the ERP system, including tolling orders, raw material releases, and outbound finished goods

Logistics

• Coordinate inbound and outbound shipments by updating the loading schedule, assigning time slots, and communicating with carriers and suppliers; communicate frequently with Production Area Supervisor and Loader Supervisor
• Prepare logistics documentation bundles including Bills of Lading (BOLs), Certificates of Analysis (COAs), and other required shipping and receiving paperwork
• Maintain ERP accuracy by updating ship dates, receipt ETAs, and inventory transactions; perform ERP entries in customer systems when needed
• Participate in weekly production and logistics reviews and work with Production Scheduler to align production, shipping, and receiving schedules
• Monitor physical and system inventory to ensure accurate tracking and reconciliation of both customer-owned and ALTIVIA raw materials

Qualifications

• High school diploma or GED
• Strong attention to detail, accuracy, and follow-through
• Clear communication skills, both written and verbal
• Proficiency in Microsoft Excel and basic math calculations
• Ability to work independently and as part of a team in a fast-paced environment

Preferred Experience

• Associate or bachelor’s degree in supply chain, logistics, operations, or a business-related field preferred
• Experience with ERP systems (e.g., SAP, Oracle, JD Edwards)
• Prior work in logistics, manufacturing, or order fulfillment