Logistics Customer Success Specialist

Total Quality Logistics; Brooklyn Center (MN); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision insurance

401(k) with company match

Tuition and training reimbursement

Employee discounts

Job summary

Total Quality Logistics is seeking a Customer Service Coordinator in Brooklyn Center, MN to train as a subject matter expert for a transportation mode (e.g., Full-truckload, LTL, Drayage). You will support daily shipment activities and serve as the go-to resource for our sales team, helping grow the business.

You’ll document tasks, schedule shipments, resolve issues professionally, and assist with billing as needed.

Qualifications

• 1+ year customer service experience preferred.
• Hall of fame work ethic with a history of excellent attendance
• Strong verbal communication skills - face to face and over the phone
• Proficient in Microsoft Office, including Word, Excel, and Outlook
• Ability to take ownership of responsibilities and see tasks through completion

Responsibilities

• Become the subject matter expert on all administrative tasks related to your aligned account(s)
• Document and manage all tasks in our internal systems
• Schedule appointments and help coordinate shipments from pickup to delivery
• Help resolve shipping issues with a high level of professionalism
• Provide excellent customer service to internal and external stakeholders
• Support with billing and payment processing as needed

Skills

Customer service

Verbal communication

Microsoft Office

Ownership

Tools

Microsoft Office

Job description

Total Quality Logistics is seeking a Customer Service Coordinator in Brooklyn Center, MN to train as a subject matter expert for a transportation mode (e.g., Full-truckload, LTL, Drayage). You will support daily shipment activities and serve as the go-to resource for our sales team, helping grow the business.

You’ll document tasks, schedule shipments, resolve issues professionally, and assist with billing as needed.