Logistics Customer Service Specialist | Mon–Fri, $20/hr

Peopleshare

Claymont (DE)

On-site

USD 23,000 - 32,000

Full time

8 days ago

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Job summary

PeopleShare by PROMAN is seeking a Warehouse Customer Service Representative for a full-time, Monday–Friday schedule from 6:00 AM to 2:30 PM, with a pay rate of $20.00 per hour. This role acts as the vital link between customers, warehouse operations, and transportation partners in a fast-paced logistics environment.

You will coordinate shipments, handle customer inquiries, process documentation, and maintain accurate records while delivering exceptional service.

Qualifications

2+ years of customer service experience, preferably in a warehouse, logistics, transportation, or distribution environment.
Strong proficiency with Microsoft Office applications, including Outlook, Excel, and Word.

Responsibilities

Responding to customer inquiries regarding shipments, inventory, order status, and work orders.
Scheduling inbound and outbound appointments using the Dock Management System (DMS).
Coordinating communication between customers, brokers, freight forwarders, warehouse operations, and accounting teams.
Processing and verifying invoices for accuracy.
Generating shipping paperwork and maintaining organized records.
Tracking orders from receipt through completion.
Researching discrepancies and processing approved credits and debits.
Accurately entering orders into the Warehouse Management System (WMS).
Providing administrative support and assisting with team coverage when needed.