1st Shift Warehouse Customer Service Representative

Peopleshare; Claymont (DE); On-site; USD 23,000 - 32,000; Full time

Job summary

PeopleShare by PROMAN is seeking a Warehouse Customer Service Representative for a full-time, Monday–Friday schedule from 6:00 AM to 2:30 PM, with a pay rate of $20.00 per hour. This role acts as the vital link between customers, warehouse operations, and transportation partners in a fast-paced logistics environment.

You will coordinate shipments, handle customer inquiries, process documentation, and maintain accurate records while delivering exceptional service.

Qualifications

• 2+ years of customer service experience, preferably in a warehouse, logistics, transportation, or distribution environment.
• Strong proficiency with Microsoft Office applications, including Outlook, Excel, and Word.

Responsibilities

• Responding to customer inquiries regarding shipments, inventory, order status, and work orders.
• Scheduling inbound and outbound appointments using the Dock Management System (DMS).
• Coordinating communication between customers, brokers, freight forwarders, warehouse operations, and accounting teams.
• Processing and verifying invoices for accuracy.
• Generating shipping paperwork and maintaining organized records.
• Tracking orders from receipt through completion.
• Researching discrepancies and processing approved credits and debits.
• Accurately entering orders into the Warehouse Management System (WMS).
• Providing administrative support and assisting with team coverage when needed.

Skills

Customer service

MS Office

Tools

Outlook

Excel

Word

Job description

Warehouse Customer Service Representative

Full-Time | Monday-Friday | 6:00 AM - 2:30 PM (or until work is finished) $20.00 per hour

Join Our Growing Team as a Warehouse Customer Service Representative!

Are you an organized, customer-focused professional who thrives in a fast-paced logistics environment? We are currently seeking a Warehouse Customer Service Representative to be the vital link between our customers, warehouse operations, and transportation partners. If you have strong communication skills, exceptional attention to detail, and enjoy problem-solving, this Warehouse Customer Service Representative opportunity may be the perfect fit for you.

As a Warehouse Customer Service Representative, you will play a critical role in ensuring smooth daily operations by coordinating shipments, managing customer inquiries, processing documentation, and maintaining accurate records. Our ideal Warehouse Customer Service Representative is dependable, detail-oriented, and committed to delivering outstanding customer service.

What You'll Do

• Responding to customer inquiries regarding shipments, inventory, order status, and work orders.
• Scheduling inbound and outbound appointments using the Dock Management System (DMS).
• Coordinating communication between customers, brokers, freight forwarders, warehouse operations, and accounting teams.
• Processing and verifying invoices for accuracy.
• Generating shipping paperwork and maintaining organized records.
• Tracking orders from receipt through completion.
• Researching discrepancies and processing approved credits and debits.
• Accurately entering orders into the Warehouse Management System (WMS).
• Providing administrative support and assisting with team coverage when needed.

What We're Looking For

• 2+ years of customer service experience, preferably in a warehouse, logistics, transportation, or distribution environment.
• Strong proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Excellent organizational, clerical, and multitasking abilities.
• Strong written and verbal communication skills.
• Ability to work effectively as part of a team.
• Exceptional attention to detail and accuracy.
• Ability to perform under pressure while maintaining a positive attitude.
• Ability to pass a math assessment, background check, and drug screening.

Work Environment

• Frequent use of computers, telephones, and office equipment.
• Extended periods of sitting.
• Occasional lifting of up to 20 pounds.
• Adherence to company safety policies and required PPE standards.

Why Join Us?

• Stable Monday-Friday schedule
• Competitive hourly pay at $20.00 per hour
• Supportive team-oriented environment
• Opportunity to build a career in logistics and supply chain operations
• Fast-paced workplace where your contributions make a difference every day

PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.