Specialist: Customer Service - Warehouse Shipping

ManpowerGroup; Eagan (MN); Presencial; USD 24.000 - 34.000; Jornada completa

Descripción de la vacante

ManpowerGroup is seeking a detail-oriented Logistics Specialist in Eagan, MN. You will manage transportation activities, coordinate shipments, and communicate with customers and drivers to ensure timely freight delivery.

The role requires at least 1 year in logistics, solid computer skills, and strong communication. It offers a stable full-time schedule and collaborative work environment in a growing logistics operation.

Formación

• Minimum 1 year of logistics, transportation, dispatch, or supply chain experience.
• General knowledge of the transportation and logistics industry.
• Basic computer skills: sending/receiving emails, Microsoft Outlook, Word, Excel.
• Strong customer service and communication skills; ability to multitask in a fast-paced environment.

Responsabilidades

• Maintain customer profile information and enter loads into the transportation management system.
• Monitor daily pickups and deliveries to ensure on-time arrival and good condition.
• Communicate load status updates to customers, receivers, account managers, and drivers.
• Address potential service issues by taking proactive check calls from drivers.
• Verify load information and documentation for accounting and reporting purposes.
• Investigate and document product overages, shortages, damages, and other shipment discrepancies.
• Schedule and reschedule delivery appointments as needed.
• Provide routing directions to drivers and update managers on problem shipments.
• Deliver exceptional customer service while maintaining professional relationships with customers and carriers.

Conocimientos

Org. skills

Interpersonal skills

Customer service

Verbal and written communication

Multitasking

Team player

Educación

High school diploma or GED

Herramientas

Microsoft Outlook

Microsoft Word

Microsoft Excel

Descripción del empleo

Logistics Specialist

Pay: $21.00 per hour

Schedule: Tuesday-Saturday | 10:00 AM - 6:30 PM

Position Type: Full-Time

Location: Eagan, MN

Job Summary

We are seeking a detail-oriented and customer-focused Logistics Specialist to join our team. In this role, you will provide critical logistics support by managing transportation activities, coordinating shipments, communicating with customers and drivers, and ensuring the timely delivery of freight. The ideal candidate will have logistics experience, strong communication skills, and be comfortable working with computer systems and Microsoft Office applications.

Responsibilities

• Maintain customer profile information and enter loads from customer tenders into the transportation management system.


• Monitor daily pickups and deliveries to ensure shipments arrive on time and in good condition.


• Communicate load status updates to customers, receivers, account managers, and drivers.


• Take check calls from drivers and proactively address potential service issues.


• Verify load information and ensure accurate documentation for accounting and reporting purposes.


• Investigate and document product overages, shortages, damages, and other shipment discrepancies.


• Schedule and reschedule delivery appointments as needed.


• Accept or decline loads based on direction from account managers.


• Provide detailed directions and routing instructions to drivers.


• Update account managers on problem shipments and actions taken to resolve issues.


• Deliver exceptional customer service while maintaining strong professional relationships with customers and carriers.

Qualifications

Required

• Minimum of 1 year of logistics, transportation, dispatch, or supply chain experience


• General knowledge of the transportation and logistics industry


• Basic computer skills, including:


• Sending and receiving emails


• Microsoft Outlook


• Microsoft Word


• Microsoft Excel


• Strong customer service and communication skills


• Ability to multitask and work in a fast-paced environment


• High attention to detail and problem-solving abilities

Preferred

• High school diploma or GED


• Experience writing routine reports and correspondence


• Ability to follow written, verbal, and diagram-based instructions


• Experience coordinating freight, dispatching, or routing shipments

Skills & Abilities

• Excellent organizational skills


• Strong interpersonal and customer service abilities


• Effective verbal and written communication


• Ability to prioritize tasks and manage multiple deadlines


• Comfortable working independently and as part of a team

Why Join Us?

• Competitive pay at $21.00 per hour


• Stable full-time schedule


• Opportunity to work with a growing logistics operation


• Collaborative and professional work environment


• Opportunity to expand your logistics and transportation industry experience

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.