Logistics Customer Service Specialist

DSV - Global Transport and Logistics; Wichita (KS); Sur place; USD 24 000 - 34 000; Plein temps

Résumé du poste

DSV - Global Transport and Logistics is seeking a Customer Service Rep for first shift in Wichita, USA. The role focuses on maintaining positive customer relationships, answering inquiries, and coordinating with warehouse teams to meet customer needs while aligning with company standards.

The position offers a 5am–1:30pm schedule, Monday–Friday, with compensation around $21.07/hour. You will work within the Solutions division and support Inventory and order fulfillment processes.

Responsabilités

• Respond to Customer Inquiries via phone, email, or the Customer Service Database in a professional and timely manner.
• Resolving Issues using stock checks and system tools to validate customer issues and provide resolution.
• Inventory Management: assist in managing inventory levels, conducting stock checks, and correcting inventory records as needed.
• Safety Compliance: adhere to the Safety Policy and Guidelines to ensure a safe warehouse working environment.
• Process Knowledge: develop a good understanding of the warehouses processes and inventory to provide accurate feedback to customer inquiries.
• Customer Communication: provide communication with the customer regarding status on orders, delivery inquiries, and issue resolution.
• Delivery: utilize designated vehicles to deliver product to customers as needed based upon customer issue resolution.
• Warehouse Communication: effectively communicate with other departments within the warehouse to expedite processes and resolve customer issues effectively.

Description du poste

DSV - Global Transport and Logistics is seeking a Customer Service Rep for first shift in Wichita, USA. The role focuses on maintaining positive customer relationships, answering inquiries, and coordinating with warehouse teams to meet customer needs while aligning with company standards.

The position offers a 5am–1:30pm schedule, Monday–Friday, with compensation around $21.07/hour. You will work within the Solutions division and support Inventory and order fulfillment processes.