Customer Service Rep - 1st Shift

DSV Air & Sea Inc.; Wichita (KS); On-site; USD 24,000 - 34,000; Full time

Job summary

DSV in Wichita is seeking a Customer Service Employee on the 1st shift to maintain positive customer relationships and ensure outstanding service. You will assist customers with inquiries, resolve issues efficiently, and coordinate with warehouse teams to meet customer needs while upholding company standards.

You will respond to inquiries via phone, email, and the service database, verify issues with stock checks and system tools, and communicate delivery status to customers.

Responsibilities

• Respond to Customer Inquiries via phone, email, or the CS Database in a professional and timely manner.
• Use stock checks and system tools to validate issues, troubleshoot, and provide resolution based on findings.
• Assist in inventory management with stock checks and correcting records as needed.
• Adhere to Safety Policy and Guidelines to maintain a safe warehouse environment.
• Develop understanding of warehouse processes and inventory to feedback on inquiries.
• Provide customer status updates on orders, deliveries, and resolutions.
• Deliver products using designated vehicles as needed to resolve issues.

Job description

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job area:

Terminal/Warehouse/Transport

DSV - Global Transport and Logistics

At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Visit dsv.com and follow us on LinkedIn and Facebook.

Location: USA - Wichita, 3298 S. Turnpike Drive, Bldg 1-338G

Division: Solutions

Job Posting Title: Customer Service Rep - 1st Shift

Time Type: Full Time

Compensation:

$21.07 an hour

Schedule:

Monday-Friday 5am-1:30pm

Role Summary:

As a Customer Service Employee, you will play a crucial role in maintaining positive customer relationships and ensuring excellent customer service experiences. Your responsibilities include assisting customers with their inquiries, resolving issues efficiently, and coordinating with warehouse teams to meet customer needs efficiently while upholding the company's standards of customer satisfaction.

Principal Responsibilities:

• Respond to Customer Inquiries: Answer customer queries via phone, email, or the Customer Service Database in a professional and timely manner.
• Resolving Issues: Utilize physical stock checks and system tools to validate customer issues, troubleshoot problems, and provide resolution based on findings.
• Inventory Management: Assist in managing inventory levels, conducting stock checks, and correcting inventory records as needed.
• Safety Compliance: Adhere to the Safety Policy and Guidelines to ensure a safe warehouse working environment.
• Process Knowledge: Develop a good understanding of the warehouses processes and inventory in order to provide accurate feedback to customer inquiries.
• Customer Communication: Provide communication with the customer regarding status on orders, delivery inquiries, and issue resolution.
• Delivery: Utilize designated vehicles to deliver product to customers as needed based upon customer issue resolution.
• Warehouse Communication: Effectively communicate with other departments within the warehouse to expedite processes and resolve customer issues effectively.

For this position, the expected base pay range is $21.07 - $21.07 Hourly. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Nearest Major Market:

Wichita