Logistics Customer Service Specialist

Electrolit; Houston (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in premium hydration beverages is seeking a Customer Service Specialist to enhance client relations and streamline order management. This role is pivotal in ensuring customer satisfaction through effective communication and problem resolution. You will manage sales orders, track deliveries, and maintain service standards while working in a dynamic environment that values teamwork and individual contributions. If you are passionate about customer service and eager to make a difference in a growing company, this opportunity is perfect for you!

Qualifications

• 2+ years of customer service experience, preferably in beverage or CPG industry.
• Knowledge of CRM tools and MS Office Suite is essential.

Responsibilities

• Manage sales orders and provide post-sales support.
• Resolve customer inquiries and track delivery schedules.
• Ensure optimal service levels and manage returns process.

Skills

Interpersonal Skills

Organizational Skills

Communication Skills

Problem-Solving Skills

Decision-Making Skills

Conflict Resolution Skills

Task Prioritization

Education

Associate's or Bachelor's Degree

Tools

CRM Software

MS Office Suite

SAP or Equivalent ERP System

Job description

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Overview

CAB Enterprises, Inc. proudly serves as the exclusive distributor of Electrolit in the United States. Electrolit is developed by Grupo Pisa, Latin America's premier pharmaceutical company with over 80 years of experience and has become a leader in premium hydration beverages. Since our establishment in 2015, we have dedicated ourselves to enhancing Electrolit's visibility in the U.S. market, building on a rich legacy that began in 1950 as a hydration solution for children. With a steadfast commitment to quality, Electrolit features an innovative scientifically backed formula, a range of delightful flavors, and is produced using pharmaceutical-grade ingredients in a state-of-the-art facility.

At CAB Enterprises, we pride ourselves on fostering a service-oriented culture that values the collective skills and contributions of our team members. Our core values: humility, honesty, respect, responsibility and drive are the cornerstones of our success. We aim to create a dynamic and fulfilling workplace where our employees are recognized as our most valuable asset. Together, we celebrate our achievements and look forward to continuing our tradition of excellence.

Position Summary

The primary responsibility of the Customer Service Specialist is to act as a direct contact with the client for sales order management, post-sales support, and service follow-up. Provide end-to-end visibility of the entire supply chain, identifying internal and external events that may impact service standards in advance, including supplies, manufacturers, and business partners. The successful Customer Service Specialist will have a thorough understanding of customer service principles and practices, including order management, delivery coordination, and problem resolution, be familiar with inventory management systems and order processing procedures to track and manage customer orders, and have a solid understanding of logistics transportation processes to coordinate delivery schedules and address any shipping issues.

Location: Houston TX (on-site)

Principal Duties

1. Execute optimal service levels and keep metrics that set objectives for the entire supply chain, benefiting both the customer and the business, while providing insights to the company on how customer satisfaction is performing at each stage of the supply chain.
2. Manage customer inquiries to resolve service-related issues.
3. Track the status of sales orders and delivery dates.
4. Create and manage Sales Orders in the company and 3PL system.
5. Attend to internal and external customer inquiries related to customer orders.
6. Manage the returns process for coordination with distribution and warehousing and inventory specialists for product returns.
7. Track service standards and the average time it takes for a customer to receive a response to their order and ensure timely delivery.
8. Carry out a report on product incidents to identify areas of opportunity.
9. Other duties as assigned.

Skills and Abilities

1. Must have strong interpersonal and organizational skills.
2. Ability to effectively prioritize tasks.
3. Excellent written and verbal communication skills.
4. Excellent presentation skills.
5. Excellent problem-solving, decision-making, and conflict resolution skills.
6. Ability to manage multiple priorities while maintaining focus and sense of urgency toward task completion.

Qualifications

1. Minimum two (2) years of experience in customer service.
2. Previous experience in a customer service role or related.
3. Beverage or CPG industry experience preferred.
4. Relevant Associate's or bachelor's degree, or equivalent combination of education and experience.
5. Knowledge in customer relationship management (CRM) software or similar tools to manage customer interactions and maintain accurate records.
6. Knowledge in managing customer accounts, maintaining customer databases, and ensuring customer satisfaction.
7. Strong working knowledge of MS Office Suite (Outlook, Excel, Word, PPT, Teams).
8. Working knowledge of SAP or equivalent ERP system strongly preferred.

Other Requirements

1. Must be willing to travel up to 10% of the time.
2. Must be legally authorized to work in the USA.
3. Must be fluent in English, Spanish strongly preferred.

The above statements reflect the general details necessary to describe the principal functions of the occupation and shall not be construed as a detailed description of all the work requirements that may be inherited in the occupation.

CAB Enterprises Inc. is committed to maintaining a work environment that promotes diversity and is free of discrimination. Except where prohibited by state law, all offers of employment might be subject to passing a drug test.

About the Organization

CAB Enterprises, Inc., is the exclusive distributor for the Electrolit brand in the United States. The primary objective of CAB Enterprises is to lead the growth of Electrolit Sales in the United States.