Logistics Customer Service & Operations Support

Watco; Columbus (OH); On-site; USD 25,000 - 28,000; Full time

Job summary

Watco is seeking a Customer Service Representative in Columbus, OH to provide timely, professional support via phone, email, and in-person. You will document and track information and coordinate with internal teams to maintain smooth operations.

The role requires clear communication, accuracy, and a commitment to customer satisfaction. Pay is $19 per hour with a Monday–Friday schedule and standard office duties.

Qualifications

• Proficiency with computers and Microsoft Office.
• Pre-employment background check and drug screen required.
• Clear written and verbal communication in professional tone.
• Strong attention to detail and organizational skills.

Responsibilities

• Respond to customer inquiries via phone, email, and in person, providing timely and professional support
• Provide excellent customer service with patience, courtesy, and professionalism
• Work closely with customers to ensure their satisfaction
• Coordinate incoming orders with internal teams
• Coordinate product delivery with outside carriers
• Prepare accurate documentation and maintain required records
• Perform accurate data entry, including dual verification of critical information when required
• Provide general administrative support, including operating office equipment and maintaining organized files and records
• Read, write, and communicate in English and perform basic math calculations to complete daily tasks accurately
• Learn from feedback, directions, and observations and apply procedures using sound judgment
• Contribute positively as part of a team, taking on additional tasks as needed
• Maintain dependable attendance and consistent performance
• Perform work in compliance with company standards, procedures, and regulatory requirements
• Demonstrate and maintain a working knowledge of Watco Safety and Operating Principles
• Contribute to continuous improvement and operational excellence
• Other duties as assigned

Skills

Computer proficiency

Microsoft Office

Effective communication

Attention to detail

Teamwork

Education

High School diploma or GED

Job description

Watco is seeking a Customer Service Representative in Columbus, OH to provide timely, professional support via phone, email, and in-person. You will document and track information and coordinate with internal teams to maintain smooth operations.

The role requires clear communication, accuracy, and a commitment to customer satisfaction. Pay is $19 per hour with a Monday–Friday schedule and standard office duties.