Customer Service Coordinator - Bilingual (Mandarin)

Total Quality Logistics; Newburgh (IN); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health, Dental and Vision coverage

401(k) with company match

Tuition reimbursement up to $5,000/year

Employee referral bonus opportunities

Recognized as a top company to work for

Job summary

A logistics company is seeking a Customer Service Coordinator - Bilingual (Mandarin) in Newburgh, IN. Responsibilities include managing administrative tasks, coordinating shipments, and providing exceptional customer service. The ideal candidate should have a strong work ethic and fluency in both English and Mandarin, with at least 1 year of customer service experience. This full-time role offers benefits like health coverage and tuition reimbursement.

Qualifications

• 1+ year customer service experience preferred.
• Fluent in English and Mandarin.
• Strong verbal communication skills – face to face and over the phone.
• Proficient in Microsoft Office, including Word, Excel, and Outlook.

Responsibilities

• Become the subject matter expert on all administrative tasks related to your aligned account(s).
• Document and manage all tasks in our internal systems.
• Schedule appointments and help coordinate shipments from pickup to delivery.
• Help resolve shipping issues with a high level of professionalism.
• Provide excellent customer service to internal and external stakeholders.
• Support with billing and payment processing as needed.

Skills

Bilingual in English and Mandarin

Customer service experience

Strong verbal communication skills

Microsoft Office proficiency

Strong work ethic

Job description

Job title: Customer Service Coordinator - Bilingual (Mandarin) at Total Quality Logistics.

As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the go-to support for our sales reps, directly helping grow the company.

What’s in it for you

• Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match
• Advancement opportunities with structured career paths
• Up to $5,000/year in tuition reimbursement
• Employee referral bonus opportunities
• We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)

What you’ll be doing

• Become the subject matter expert on all administrative tasks related to your aligned account(s)
• Document and manage all tasks in our internal systems
• Schedule appointments and help coordinate shipments from pickup to delivery
• Help resolve shipping issues with a high level of professionalism
• Provide excellent customer service to internal and external stakeholders
• Support with billing and payment processing as needed

What you need

• 1+ year customer service experience preferred
• Fluent in English and Mandarin
• Hall of fame work ethic with a history of excellent attendance
• Strong verbal communication skills – face to face and over the phone
• Proficient in Microsoft Office, including Word, Excel, and Outlook
• Ability to take ownership of responsibilities and see tasks through completion

Where you’ll be

5199 Rosebud Ln Newburgh, IN 47630

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Truck Transportation