Customer Service Coordinator

Total Quality Logistics; Evansville (IN); On-site; USD 47,279,232 - 53,726,400; Full time

Benefits offered by this job

Health, dental & vision coverage

Tuition reimbursement

Employee discounts

Financial wellness planning

Advancement opportunities

Referral bonuses

Job summary

Total Quality Logistics is seeking a Customer Service Coordinator in Evansville, IN. You will receive comprehensive training to become a subject matter expert across transportation modes, supporting daily shipment activities and assisting our sales reps as a trusted go-to resource.

You will document tasks in our systems, schedule shipments from pickup to delivery, resolve issues professionally, and provide outstanding service to internal and external stakeholders; some billing support may be

Qualifications

• 1+ year customer service experience preferred.
• Hall of fame work ethic with a history of excellent attendance.
• Strong verbal communication skills – face to face and over the phone.
• Proficient in Microsoft Office, including Word, Excel, and Outlook.
• Ability to take ownership of responsibilities and see tasks through completion.

Responsibilities

• Become the subject matter expert on all administrative tasks related to your aligned account(s).
• Document and manage all tasks in our internal systems.
• Schedule appointments and help coordinate shipments from pickup to delivery.
• Help resolve shipping issues with a high level of professionalism.
• Provide excellent customer service to internal and external stakeholders.
• Support with billing and payment processing as needed.

Skills

Customer service

Communication

Microsoft Office

Attendance

Ownership

Job description

As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go‑to‑support for our sales reps, directly helping grow the company.

What’s in it for you:

• Compensation starting at $16.50/hour
• Health, dental and vision coverage
• 401(k) with company match
• Perks including tuition and training reimbursement, employee discounts, and financial wellness planning
• Advancement opportunities with structured career paths
• Employee referral bonus opportunities
• Certified Great Place to Work with 900+ lifetime workplace award wins

What you’ll be doing:

• Become the subject matter expert on all administrative tasks related to your aligned account(s)
• Document and manage all tasks in our internal systems
• Schedule appointments and help coordinate shipments from pickup to delivery
• Help resolve shipping issues with a high level of professionalism
• Provide excellent customer service to internal and external stakeholders
• Support with billing and payment processing as needed

What you need:

• 1+ year customer service experience preferred
• Hall of fame work ethic with a history of excellent attendance
• Strong verbal communication skills – face to face and over the phone
• Proficient in Microsoft Office, including Word, Excel, and Outlook
• Ability to take ownership of responsibilities and see tasks through completion

Where you'll be:

5199 Rosebud Lane, Newburgh, IN 47630

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.