Logistics Customer Service Agent – 1st Shift

DSV - Global Transport and Logistics; Denton (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

DSV – Global Transport and Logistics is seeking a Customer Service Agent for the 1st shift in Denton, USA. The role focuses on delivering exceptional service by accurately entering shipping data, processing orders, and maintaining efficient communication with customers and internal teams.

The CSR will support day-to-day operations and ensure timely data integrity in the system. The position requires at least 1 year in a customer service setting, a high school diploma or GED, and the ability to

Qualifications

• High school diploma or GED required.
• Minimum 1 year in a customer service role.
• Ability to work in unregulated warehouse temperatures.
• Effective data entry and order processing skills.
• Proficient with MS Office and basic software tools.

Responsibilities

• Input and process all customer orders accurately.
• Run shipments from WMS and print necessary documents.
• Generate stock and order reports to verify availability.
• Ensure proper invoicing and handling of credits for returns.
• Communicate with other departments to maintain service levels.
• Provide courteous, professional customer support and follow up on inquiries.

Skills

English proficiency

MS Office

WMS

Data entry

Customer service

Attention to detail

Education

High school diploma or GED

Tools

WMS software

Inventory system

Job description

DSV – Global Transport and Logistics is seeking a Customer Service Agent for the 1st shift in Denton, USA. The role focuses on delivering exceptional service by accurately entering shipping data, processing orders, and maintaining efficient communication with customers and internal teams.

The CSR will support day-to-day operations and ensure timely data integrity in the system. The position requires at least 1 year in a customer service setting, a high school diploma or GED, and the ability to