Logistics Customer Experience Specialist

Temco Logistics; Melrose Park (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our team. You will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

The ideal candidate is detail-oriented, organized, and passionate about delivering excellent customer experiences, with at least 2 years of experience in a fast-paced logistics environment.

Qualifications

• High school diploma or equivalent.
• 2 years minimum experience in customer service or office tasks.
• Excellent communication and interpersonal skills to build relationships.
• Strong problem-solving abilities and attention to detail.
• Excellent organizational skills to manage multiple tasks and priorities.
• Proficiency in MS Office; ERP systems familiarity preferred.
• Knowledge of Temco Logistics’ services or related logistics environment is a plus.
• Ability to thrive in a fast-paced, customer-driven setting.

Responsibilities

• Provide customers with accurate information on orders, delivery status, and product details.
• Answer calls and emails promptly, addressing questions and requests.
• Follow up to ensure satisfaction with deliveries and installations.
• Escalate unresolved issues to the supervisor when needed.
• Monitor delivery schedules and provide real-time updates.
• Maintain knowledge of Temco Logistics’ products and services.

Skills

Communication

Interpersonal Skills

Problem Solving

Organization

MS Office

ERP familiarity

Logistics knowledge

Education

High school diploma or equivalent

Job description

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our team. You will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

The ideal candidate is detail-oriented, organized, and passionate about delivering excellent customer experiences, with at least 2 years of experience in a fast-paced logistics environment.