Logistics Customer Care Specialist

DSV Air & Sea Inc.; Goodyear (AZ); On-site; USD 25,000 - 33,000; Full time

Job summary

DSV in Goodyear, USA, is seeking a Customer Service Agent (CSR) to build rapport with Clients and manage order processing, data entry, and communications to ensure efficient operations. The CSR handles shipments, invoicing, and coordination between the warehouse and customers.

The role emphasizes accuracy, timely data entry, and cross-department collaboration while maintaining service standards and adherence to company policies.

Qualifications

• Must have a high school diploma or GED.
• 1 year experience in Customer Service.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months.
• English language proficiency including reading and writing.

Responsibilities

• Process and input all customer orders.
• Run shipments from WMS and verify product availability.
• Maintain accurate invoicing and order documentation.
• Provide timely communication with customers and internal teams.

Skills

MS Office

WMS

English

Business writing

Attention to detail

Education

High School Diploma or GED

Tools

WMS system

MS Office Suite

Job description

DSV in Goodyear, USA, is seeking a Customer Service Agent (CSR) to build rapport with Clients and manage order processing, data entry, and communications to ensure efficient operations. The CSR handles shipments, invoicing, and coordination between the warehouse and customers.

The role emphasizes accuracy, timely data entry, and cross-department collaboration while maintaining service standards and adherence to company policies.