Logistics Customer Care & Scheduling Specialist

Ryder; Charlotte (NC); On-site; USD 27,000 - 39,000; Full time

Job summary

Ryder is seeking a Customer Service Coordinator in Charlotte to support shop management through timely customer communications, scheduling, inventory ordering, and maintenance file management. You will drive CSI through proactive follow-up and clear updates to customers and internal teams.

The role emphasizes coordinating repair orders, parts inventory, and administrative tasks to ensure efficient shop operations and strong customer satisfaction.

Qualifications

• Detail oriented with strong follow-up skills.
• Capable of multi-tasking and highly organized with time management.
• Flexible and self-driven to excel in a fast-paced environment.

Responsibilities

• Manage customer communications and scheduling to support shop management.
• Coordinate with parts and admin to create repair orders and track status.
• Maintain accurate repair and maintenance records and supply chain docs.
• Provide strong customer service and issue resolution to meet expectations.

Skills

Detail oriented

Multi-tasking

Time management

Relationship building

Independent worker

Education

H.S. Diploma/GED

Tools

Spreadsheets

Word processing

Job description

Ryder is seeking a Customer Service Coordinator in Charlotte to support shop management through timely customer communications, scheduling, inventory ordering, and maintenance file management. You will drive CSI through proactive follow-up and clear updates to customers and internal teams.

The role emphasizes coordinating repair orders, parts inventory, and administrative tasks to ensure efficient shop operations and strong customer satisfaction.