Logistics Customer Care & Billing Specialist

XPO Logistics, Inc.; Pocatello (ID); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance day one

Life and disability insurance

PTO 13 days

9 paid company holidays

401(k) match

Education assistance

Job summary

XPO Logistics, Inc. in Pocatello, ID is seeking a Customer Service Representative (Full-Time) to support the LTL business unit.

The role focuses on billing, shipment tracing, and responding to customer inquiries, with a willingness to work days, evenings, nights, and weekend shifts. Ideal candidates have 2 years of customer service experience, strong computer and 10-key skills, and proficiency with Microsoft Office.

Qualifications

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short and damaged freight and related documentation for customer resolution

Skills

Customer service experience

Typing

10-key

Shift flexibility

Excellent communication

Tools

Microsoft Office

Job description

XPO Logistics, Inc. in Pocatello, ID is seeking a Customer Service Representative (Full-Time) to support the LTL business unit.

The role focuses on billing, shipment tracing, and responding to customer inquiries, with a willingness to work days, evenings, nights, and weekend shifts. Ideal candidates have 2 years of customer service experience, strong computer and 10-key skills, and proficiency with Microsoft Office.