Logistics Coordinators' Team Lead

Excel Cargo Services Inc; Jacksonville (FL); On-site; USD 33,000 - 36,000; Full time

Job summary

Excel Cargo Services Inc in Jacksonville, FL is seeking a Logistics Coordinator Team Lead for the JAX office. This full-time clerical role supports the customer service team handling shipments, coordinating workloads, and mentoring staff.

The ideal candidate has freight forwarding customer service experience, communicates clearly in English (Spanish helpful), and is proficient in MS Office and Cargo Wise 1. A college degree is preferred but not required.

Qualifications

• Freight forwarding customer service experience required.
• College degree preferred but not required.
• English proficiency required; Spanish a plus.
• Strong organizational and problem-solving abilities.

Responsibilities

• Handle assigned accounts.
• Monitor team workloads and provide support.
• Collaborate to ensure understanding and implementation of work procedures.
• Assist in training and mentoring less experienced staff.
• Assist manager in delegating responsibilities and accounts.
• Offer input for developing and implementing procedures to improve efficiency.
• Contribute to SOP development.
• Serve as a knowledge resource for teammates.
• Act as a backup when team members are out.
• Assist in additional operational tasks as required.
• Perform other related duties as necessary or assigned.

Skills

Verbal and written English

Spanish language (preferred)

MS Office

Cargo Wise 1

Team communication

Education

College degree preferred

Tools

Cargo Wise 1

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical JAX OFFICE, Jacksonville, FL, US

2 days ago Requisition ID: 1006

Salary Range: $24.00 To $26.00 Hourly

Job Description: The Logistics Coordinator Team Lead supports the Customer Service Team with inquiries from the team and customers about shipments.

Duties/Responsibilities:

• Handle assigned accounts.
• Assists in monitoring team member workloads and offers support when needed.
• Collaborates with team members to ensure understanding and implementation of work procedures.
• Assists in training and provides support to less experienced team members.
• Assists the manager and supervisor in delegating responsibilities and accounts among team members when needed.
• Offers input for developing and implementing procedures to improve the team's efficiency.
• Offers input for the development of SOP.
• Serves as a knowledge resource for other team members.
• Act as a backup when team members are out.
• Assist in additional operational tasks as required.
• Performs other related duties as necessary or assigned.

Education and Experience:

• A college degree is preferred, not required.
• Previous experience as a Freight Forwarding Customer Service Agent is required.

Requires/ Skills/Abilities:

• Excellent verbal and written communication skills in English (required) and Spanish (preferred) for US region. Bilingual preferred for other areas.
• Strong organizational skills.
• Strong problem-solving skills.
• Proficient in MS Office and Cargo Wise 1.
• Ability to communicate efficiently with a team.
• Ability to create synergy among the team and other departments.

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