Logistics Coordinator - Route & Customer Support

Csw; Coppell (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health, Dental, and Vision PPO Insur.

Life, STD, LTD Insurance

401(K) Plan

Paid Time Off

Additional Paid time off (Bereavement,

Years of Service Awards

Education Assistant Program (Based on)

Job summary

Csw is seeking a dispatcher to assign loads to drivers and field staff based on location, availability, and skills, and to coordinate routes for efficient service. You will receive and prioritize service requests, respond to inquiries via multiple channels, and process orders efficiently.

Overtime, including weekends, may be required (1.5x). Ideal candidates have strong communication, multitasking, problem-solving, and familiarity with dispatching software.

Qualifications

• Strong communication skills (verbal & written).
• Multitasking and time management under pressure.
• Problem-solving for route changes, emergencies, and conflicts.
• Interpersonal skills and effective communication.
• Understanding of industry-specific regulations.
• Familiarity with dispatching software; manage time effectively.
• Ability to communicate in Korean or Spanish is a plus.

Responsibilities

• Assign jobs or loads to drivers, technicians, or field staff based on location, availability, and skills
• Coordinate schedules and route plans for efficiency and timely delivery/service
• Receive and prioritize calls or requests for service, shipments, or assistance
• Respond promptly and effectively to customer inquiries via various communication channels.
• Process orders, forms, applications, and requests efficiently
• Collaborate and coordinate with colleagues to ensure seamless customer service.
• Strive consistently to ensure customer satisfaction and provide high-quality customer support.
• Maintain a strong work ethic and willingness to take on additional hours during peak periods.
• Be willing to work overtime, including weekends, as needed to meet operational demands.
• (Overtime is paid at 1.5x the regular base rate.)

Job description

Csw is seeking a dispatcher to assign loads to drivers and field staff based on location, availability, and skills, and to coordinate routes for efficient service. You will receive and prioritize service requests, respond to inquiries via multiple channels, and process orders efficiently.

Overtime, including weekends, may be required (1.5x). Ideal candidates have strong communication, multitasking, problem-solving, and familiarity with dispatching software.