Logistics Coordinator II - Load Planning & Customer Care

Kenco Group; Portage (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

Kenco Logistics seeks a detail-focused Logistics Coordinator II to manage load planning, routing, and delivery coordination. You will be the primary customer-facing contact, handling inquiries and coordinating with carriers and internal teams to ensure on-time shipments.

The role requires strong communication, multitasking, and the ability to adapt to shifting priorities in a fast-paced warehouse environment. Travel up to ~25% may be required and a collaborative approach is essential.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year of warehousing or DOT-related environment experience.
• Minimum 6 months experience as a logistics coordinator or related role.

Responsibilities

• Coordinates daily load planning, routing and deliveries using warehouse and transportation management systems with external partners and operations.
• Serves as the key Customer Service Representative and central communication hub between customers, site personnel, third-party carriers/planners, and internal network drivers.
• Handles escalated customer service questions/needs via telephone and email with professionalism.
• Track inventory, process units, and prepare for shipment as needed.
• Maintains open communication with customer operations and sales regarding inbound/outbound deliveries.

Skills

Written communication

Verbal communication

Multitasking

Attention to detail

Collaboration

Decision quality

Adaptability

Education

High School Diploma or equivalent

Job description

Kenco Logistics seeks a detail-focused Logistics Coordinator II to manage load planning, routing, and delivery coordination. You will be the primary customer-facing contact, handling inquiries and coordinating with carriers and internal teams to ensure on-time shipments.

The role requires strong communication, multitasking, and the ability to adapt to shifting priorities in a fast-paced warehouse environment. Travel up to ~25% may be required and a collaborative approach is essential.