Logistics Coordinator II: Customer-Facing Load Planner

KLS Kenco Logistic Services, LLC; Kalamazoo (MI); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical insurance including HSA, HRA,F

Supplemental insurance including 3rd

Dental Insurance

Vision Insurance

Basic Life and Supplemental Life

Short/Long Term Disability

Paid Parental Leave

401(k)

Paid Time Off

Employer Paid Holidays

Job summary

Kenco Group is seeking a Logistics Coordinator II to manage load planning, routing, and deliveries, acting as the customer-facing liaison with carriers and internal teams. The role supports order prep and shipment processing while maintaining strong communication with customers and site staff.

Travel up to ~25% is expected. This position emphasizes accuracy, operations coordination, and proactive problem solving within a dynamic 3PL environment.

Qualifications

• High School Diploma or equivalent is required.
• 1 year warehousing or DOT environment experience is required.
• 6 months in a logistics coordinator or related role is required.
• Administrative duties including data entry, filing, and phone/email correspondence are needed.
• Strong written and verbal communication skills are required.
• Ability to multi-task and maintain accuracy and professionalism.

Responsibilities

• Coordinate daily load planning, routing and deliveries using TMS/WMS with partners and operations.
• Serve as the main Customer Service representative and central communications hub.
• Handle escalated customer questions via phone and email.
• Track inventory and prepare shipments as needed.
• Maintain open communication with operations and sales about deliveries.

Skills

Strong written communication

Verbal communication

Data entry

Multi-tasking

Customer service

Education

High School Diploma or equivalent

Job description

Kenco Group is seeking a Logistics Coordinator II to manage load planning, routing, and deliveries, acting as the customer-facing liaison with carriers and internal teams. The role supports order prep and shipment processing while maintaining strong communication with customers and site staff.

Travel up to ~25% is expected. This position emphasizes accuracy, operations coordination, and proactive problem solving within a dynamic 3PL environment.