Logistics Coordinator: Global Shipments & Customer Care

Automatic Data Processing, Inc.; Miami (FL); Hybrid; USD 30,000 - 34,000; Full time

Job summary

ADP, Inc. in Miami is seeking a Logistics Coordinator to manage shipments from planning to delivery, ensuring compliance with import/export regulations.

Responsibilities include handling customer inquiries, arranging shipments, maintaining booking docs, and coordinating with warehouse and carriers to trace and release cargo.

Candidates should have at least 1 year in logistics or freight forwarding and strong English and Spanish communication skills; college degree preferred.

Qualifications

• College degree preferred, not required.
• At least 1 year of Logistics or freight forwarding experience.
• At least 1 year of direct customer service experience.
• At least 1 year of experience in logistics and supply chain management software (CargoWise 1 preferred).

Responsibilities

• Provide exceptional customer service while building relationships with new and existing customers.
• Manage all inquiries and requests promptly.
• Arrange shipments by examining destination, route, rate, delivery time, and carrier dispatches.
• Administer and create files with all necessary booking information (Purchase Order, Booking, Container Size, Temperature, Sail Date, etc.).
• Verify merchandise shipped by matching bills of lading, reconciling quantities, and identifying discrepancies.
• Ensure the customer is updated on all product discrepancies received (damage, shortage, and overage).
• Coordinate shipments with the warehouse and ensure cargo is traced, cleared, and released at port facilities.
• Assist with communications to carriers when issues arise.
• Responsible for managing several on-hand reports.
• Compile and submit accurate, regular, and timely reports as requested.
• Immediately reports and documents irregularities to supervisors.
• Performs other tasks as necessary.

Skills

English (verbal/written)

Spanish (verbal/written)

Customer service

Organization

Problem solving

Education

College degree preferred

Tools

CargoWise

Job description

ADP, Inc. in Miami is seeking a Logistics Coordinator to manage shipments from planning to delivery, ensuring compliance with import/export regulations.

Responsibilities include handling customer inquiries, arranging shipments, maintaining booking docs, and coordinating with warehouse and carriers to trace and release cargo.

Candidates should have at least 1 year in logistics or freight forwarding and strong English and Spanish communication skills; college degree preferred.