Logistics Coordinator - Customer Ops & Analytics

Syncreon; Union City (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

syncreon is seeking an experienced Logistics Coordinator based in Union City, GA to coordinate daily operations and support inbound/outbound activities. You will manage orders, perform scheduling and reporting, and communicate with customers and stakeholders to ensure KPI targets are met.

The role emphasizes strong Excel skills, multitasking, and adaptability in a fast-paced logistics environment, with opportunities to grow within a global organization.

Qualifications

• Customer service background in logistics or planning with ability to build a relationship with the customer and handle problem resolution in timely manner.

Responsibilities

• Handle customer queries, escalations & a large volume of day to day reports through the life cycle of customer orders.
• Build a close working relationship with the Key Account control tower staff staffing through understanding their day to day business requirements and servicing accordingly.
• Ensure a large number of customer & carrier performance reports are completed weekly/monthly and submitted on time and with accurate content.
• Apply scheduling, planning, and coordination activity to support product inbound and outbound operations.
• Ability to communicate both internally and externally with the customers and stakeholders.
• Process order set up via preferred internal system to include but not limited to EDI feeds or manual creation.
• Ensure orders are picked and processed timely to meet KPI requirements and help monitor and ensure proper inventory levels per customer expectations.
• Other duties as assigned.

Skills

Customer service

Logistics planning

Multitasking

Adaptability

Tools

Excel

Word

Outlook

Job description

syncreon is seeking an experienced Logistics Coordinator based in Union City, GA to coordinate daily operations and support inbound/outbound activities. You will manage orders, perform scheduling and reporting, and communicate with customers and stakeholders to ensure KPI targets are met.

The role emphasizes strong Excel skills, multitasking, and adaptability in a fast-paced logistics environment, with opportunities to grow within a global organization.