Logistics Coordinator: Customer Ops & Analytics

Syncreon; Palmetto (GA); On-site; USD 43,000 - 63,000; Full time

Job summary

Syncreon in Palmetto, GA is seeking a proactive Logistics Coordinator to manage day-to-day customer interactions, order life cycle, and cross-functional coordination for inbound and outbound operations.

You will build strong relationships with account teams, ensure timely processing, and drive weekly/monthly performance reports to meet KPIs; you will use Excel for tracking and analysis and adapt to a dynamic environment. This role offers growth within a global logistics organization.

Qualifications

• Experience in logistics customer service and planning.
• Proficient with Word, Excel, Outlook; Excel functions like VLOOKUPs helpful.
• Able to adapt in a fast-changing environment.
• Capable of multitasking effectively.

Responsibilities

• Handle customer queries, escalations & a large volume of day to day reports through the life cycle of customer orders.
• Build relationships with Key Account control tower staff to meet day-to-day business needs.
• Ensure a large number of customer & carrier performance reports are completed and submitted on time.
• Apply scheduling, planning, and coordination to support product inbound/outbound operations.
• Communicate effectively with customers and stakeholders.
• Process order setup via internal systems including EDI feeds or manual creation.
• Ensure orders are picked and processed timely to meet KPI requirements and monitor inventory.

Skills

Customer service

Logistics planning

Microsoft Excel

Multi-tasking

Communication

Tools

EDI feeds

Job description

Syncreon in Palmetto, GA is seeking a proactive Logistics Coordinator to manage day-to-day customer interactions, order life cycle, and cross-functional coordination for inbound and outbound operations.

You will build strong relationships with account teams, ensure timely processing, and drive weekly/monthly performance reports to meet KPIs; you will use Excel for tracking and analysis and adapt to a dynamic environment. This role offers growth within a global logistics organization.