Logistics Operations Admin Specialist

NXTPoint Logistics; West Columbia (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

NXTPoint Logistics is seeking a detail‑oriented Delivery Operations Coordinator to support day‑to‑day home delivery coordination and customer interactions. You will act as the liaison among customers, Operations, Independent Contractors, and internal teams to ensure timely, accurate service execution and smooth order processing.

The role requires strong organization, communication, and problem‑solving skills, with a preference for experience in warehouse or logistics settings.

Qualifications

• Basic MS Office knowledge required.
• Office experience required.
• Experience in warehouse or logistics environments preferred.
• Strong organizational skills.
• Good written and verbal communication.

Responsibilities

• Respond to and support customer, client, and Independent Contractor inquiries in a timely and professional manner.
• Partner with cross-functional teams to research and resolve customer service matters, order-related concerns, and operational issues.
• Coordinate and maintain delivery-related documentation, including Bills of Lading (BOLs), service orders, manifests, and other operational records.
• Manage administrative processes supporting delivery execution, including delivery updates, reschedules, documentation tracking, and record retention.
• Enter, update, and maintain accurate customer, order, delivery, and contractor information within company systems.
• Monitor and research open, unassigned, or exception orders to support timely resolution and service completion.
• Collaborate with Operations and Warehouse teams to support daily delivery schedules, route execution, and customer commitments.
• Prepare and distribute reports, manifests, and operational documentation needed to support daily business activities.
• Process and track returns, service requests, and shipment-related information as required.
• Maintain organized records and ensure the accurate distribution and retention of operational documentation.
• Support continuous communication between customers, operations teams, and internal departments to promote service excellence and operational efficiency.
• Perform other duties and responsibilities as assigned.

Education

College degree preferred

Tools

Microsoft Excel

Outlook

Word

Job description

NXTPoint Logistics is seeking a detail‑oriented Delivery Operations Coordinator to support day‑to‑day home delivery coordination and customer interactions. You will act as the liaison among customers, Operations, Independent Contractors, and internal teams to ensure timely, accurate service execution and smooth order processing.

The role requires strong organization, communication, and problem‑solving skills, with a preference for experience in warehouse or logistics settings.