Logistics Operations Manager | Customer On-Site

Expeditors; Charlotte (NC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development

Growth opportunities within the公司

Employee Referral Program Bonus

Job summary

Expeditors in Charlotte, NC is seeking a Logistics Operations Manager to oversee on-site warehouse and customer operations. This full-time role focuses on managing cross-functional processes, KPI tracking, and collaboration with 3PL partners to ensure timely service.

You will lead process improvements, analyze data with basic BI tools, and coach peers while maintaining high service standards. Travel is local as needed and the position emphasizes internal growth within a global logistics

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3–5+ years of supply chain or logistics experience (distribution/DC or 3PL preferred).
• Excellent customer service and relationship-building skills.
• Effective written and verbal communication skills.
• Ability to define, develop, and document business processes and procedures.
• Proven self-starter who can work independently in a fast-paced environment with limited oversight.
• Experience with PDCA or other continuous-improvement frameworks.

Responsibilities

• Be the single point of contact to manage all NC/SC Operations exceptions & Operational Reporting.
• Monitor KPIs (OTIF, dock-to-stock, inventory accuracy, ticket SLAs, cost savings) and drive process improvements.
• Oversee day-to-day warehouse operations in a 780k+ sq. ft. facility.
• Collaborate with 3PL partners and internal teams to improve on-site and off-site processes.
• Coordinate with hubs, spokes, and transportation to support stable flow and capacity.
• Lead cost-saving and process-optimization projects.

Skills

Customer service

Relationship-building

Communication

Self-starter

Excel

Education

Bachelor’s degree or equivalent experience

Tools

Excel

Project

Google Workspace

Job description

Logistics Operations Manager | Customer On-Site

• Full-time

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Based at the customer site in China Grove, the Logistics Operations Manager will work with business leads to define and manage business process and technology roadmaps, manage change management through collaboration, People leadership (influence-without-authority) and a customer-focused approach, effectively within the Customer culture. Overseeing several on-site processes that impact daily operations and providing insight, coaching, and guidance to peers in completing all required tasks requested by the customer within timeline requirements. Review impacts to inventory and logistics and develop mitigation strategies to incorporate using root cause, corrective action analysis.

Top Daily Responsibilities

1. Be the single point of contact to manage all NC/SC Operations exceptions & Operational Reporting
2. Manage and monitor metrics for Key Performance Indicators (KPIs) (OTIF, dock-to-stock, inventory accuracy, ticket SLAs, metrics, cost savings, and support with process improvements and drive corrective actions.
3. Oversee day-to-day warehouse operations (“boots on the ground”) in a 780k+ sq. ft. facility.
4. Drive alignment and prioritization of initiatives in a fast paced environment with many interdependencies.

Duties & Responsibilities

Operations & 3PL Management

• Work closely with 3PL partners and internal teams to establish and improve on-site and off-site processes.
• Oversee on-site activities that impact daily operations, ensuring service commitments are met.
• Coordinate with hubs, spokes, and transportation to support stable flow and capacity; support occasional off-shift/on-call coverage (15-25% local travel - once a month regionally). Moncks Corner, Summerville and Lenoir
• Review site access ticket queues, route tickets to the appropriate Customer Logistics Operations PM, and track resolution.
• Monitor customers Unified Ticketing System tracking systems issue; accelerate with clear, accurate data.
• Use sheets and basic BI tools to pull and interpret data, identify trends, and recommend actions.
• Review and update team processes and SOPs with a continuous improvement mindset (PDCA, DMAIC, A3).
• Lead and/or support cost-saving and process-optimization projects; recommend best practices to the customer and 3PL partners.
• Create and maintain pilots, trackers, and consolidated views of site activity and upcoming volumes.

Stakeholder Management & Communication

• Facilitate cross-functional meetings and workshops; document decisions, action items, and follow-through.
• Present concise status reports to internal and external stakeholders.
• Build trust with operations leaders by combining “boots on the ground” understanding with data-driven insight.

Qualifications

• Excellent customer service and relationship-building skills.
• Effective written and verbal communication skills.
• Bachelor’s degree in a related field or equivalent experience.
• 3–5+ years of supply chain or logistics experience (distribution/DC or 3PL preferred).
• Ability to define, develop, and document business processes and procedures.
• Proven self-starter who can work independently in a fast-paced environment with limited oversight.
• Strong working knowledge of Microsoft Excel and Project tools; experience with Google Workspace
• Experience with PDCA or other continuous-improvement frameworks.

Please note, this opportunity does not sponsor work visas and has no relocation assistance.

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

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