Logistics Coordinator at Excel Cargo Services

Excel Cargo Services; Miami (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Excel Cargo Services in Miami is seeking a Logistics Coordinator to manage shipments from planning to movement, ensuring compliance with import/export rules for domestic and international shipments.

The role emphasizes excellent English/Spanish communication, strong organizational skills, and customer-service excellence, with duties including file management, shipment coordination, and reporting.

Qualifications

• English and Spanish communication (verbal and written).
• Strong organizational and management abilities.
• Proven problem-solving skills.

Responsibilities

• Provide exceptional customer service while building relationships with new and existing customers.
• Manage all inquiries and requests promptly.
• Arrange shipments by examining destination, route, rate, delivery time, and carrier dispatches.
• Administer and create files with booking information (PO, Booking, Container Size, Temperature, Sail Date, etc.).
• Verify merchandise shipped by matching bills of lading, reconciling quantities, and identifying discrepancies.
• Keep customers updated on product discrepancies (damage, shortage, overage).
• Coordinate shipments with the warehouse; ensure cargo is traced, cleared, released at port facilities.
• Assist with communications to carriers when issues arise.
• Manage several on-hand reports.
• Compile and submit accurate, regular, timely reports.
• Immediately report irregularities to supervisors.
• Perform other tasks as necessary.

Skills

Bilingual English/Spanish

Organizational skills

Problem-solving

Education

College degree preferred

Tools

CargoWise

Job description

Job Description

The Logistics Coordinator handles customer shipments, from the planning stage to the actual movement, and performs delivery follow-up. The job addresses domestic and international shipments while ensuring import/export regulations compliance.

Responsibilities

• Provide exceptional customer service while building relationships with new and existing customers.
• Manage all inquiries and requests promptly.
• Arrange shipments by examining destination, route, rate, delivery time, and carrier dispatches.
• Administer and create files with all necessary booking information (Purchase Order, Booking, Container Size, Temperature, Sail Date, etc.).
• Verify merchandise shipped by matching bills of lading, reconciling quantities, and identifying discrepancies.
• Ensure the customer is updated on all product discrepancies received (damage, shortage, and overage).
• Coordinate shipments with the warehouse and ensure cargo is traced, cleared, and released at port facilities.
• Assist with communications to carriers when issues arise.
• Responsible for managing several on-hand reports.
• Compile and submit accurate, regular, and timely reports as requested.
• Immediately reports and documents irregularities to supervisors.
• Performs other tasks as necessary.

Required Skills/Abilities

• Excellent verbal and written communication skills in English (required) and Spanish (required).
• Good management and organizational skills.
• Strong problem-solving skills.

Education and Experience

• A college degree is preferred, not required.
• At least one year of Logistics or freight forwarding experience is preferred.
• At least one year of direct customer service experience.
• At least one year of experience in logistics and supply chain management software (Cargo Wise 1 preferred).