Logistics Coordinator - 3PL

MODE Transportation, LLC; Chattanooga (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

MODE Transportation, LLC is seeking a Logistics Coordinator in Chattanooga, TN (On-Site) to manage client accounts, dispatch carriers, track shipments, and provide timely reporting and invoicing.

The role emphasizes strong customer service, clear communication, and the ability to multi-task in a fast-paced environment while ensuring cost-efficient transportation and network efficiency.

Qualifications

• Customer service skills with a focus on client satisfaction.
• Strong communication and interpersonal abilities.
• Excellent organizational skills with attention to detail.

Responsibilities

• Manage carrier relationships and source cost-effective transportation options.
• Dispatch carriers to meet client needs and track shipments.
• Handle client onboarding, invoicing, and reporting in MODE systems.
• Monitor carrier performance and ensure compliance with MODE standards.
• Identify and address delays, communicate with clients, and implement timely solutions.
• Process orders via EDI, web tender, email, fax, or phone.
• Collaborate with Sales and Accounting on invoicing discrepancies.

Skills

Customer service

Communication

Organisation

Detail oriented

Problem solving

Multi-tasking

Tools

MS Excel

MS Word

Outlook

EDI

Job description

About MODE Global MODE Global is a $4B+ multimodal transportation leader, delivering comprehensive supply chain solutions across North America. With a vast agent-based network and a suite of offerings-spanning LTL, truckload, parcel, intermodal, air, and ocean-MODE drives operational excellence through technology, innovation, and integrity. We simplify logistics, empower partnerships, and deliver performance.

Logistics Coordinator - Chattanooga, TN (On-Site)

About the Role

Manage accounts by ensuring that our clients receive the best product at the most reasonable cost, while maximizing margin and network efficiency. Responsible for all day-to-day activities in the transportation cycle: dispatching carriers to align with our customers' needs, tracking shipments, customer reporting and invoicing.

What You'll Do

• Develop and maintain solid professional relationships with vendors, negotiate for cost-effective services, and support them with operational processes.
• Research and quote transportation costs.
• Collaborate with Business Development to confirm accurate and complete on-boarding of new clients and lanes through required notifications, reporting, accessorial agreements and invoicing.
• Ensure carrier performance and event compliance according to Mode standards.
• Identify and prioritize problems and make suggestions to correct the situation.
• Develop and execute timely resolutions to transit delays; notify clients of any issues with their shipments and educate them on industry and/or regulatory changes.
• Ensure complete, accurate and timely client order acceptance/entry into the MODE Transportation system via EDI, web tender, email, fax, phone, or other applicable form of communication.
• Work collaboratively with team members to determine most cost-effective recovery plan for missed pick-ups and deliveries.
• Identify accessorial charge patterns; consult with clients to develop processes to reduce charges.
• Determine which accessorial charges can be billed and effectively communicate charges to clients/vendors within 24 hrs. of occurrence.
• Assist Sales and Accounting departments on invoicing discrepancies.

What We're Looking For

• 3-5 years previous brokerage-related or transportation-related experience preferred.
• Quick learner, multi-tasker, organized, detail-oriented, problem-solver.
• Strong customer service and communication skills; thrives in a fast-paced environment.
• Proven experience managing/prioritizing own work assignments, and meeting deadlines.
• Requires confidence and independent decision-making skills to problem-solve, juggle competing priorities, and provide accurate and responsive customer service.
• Ability to quickly assess client situations and escalation to management when needed.
• Proficient with Windows operating system, MS Excel, MS Word, Outlook, and internet browsers. Able to learn new programs/systems quickly.

Benefits of Working with Us:

• Competitive base salary
• Opportunities for advancement within a growing national organization
• Collaborative, energetic team culture
• Full suite of benefits including health, dental, vision, and 401(k)

MODE Global is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law