Logistics Coordinator

US Multimodal Group; Buffalo (NY); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Health insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

401(k) with company match

Job summary

U.S. Multimodal Group in Buffalo, NY is seeking a Logistics Coordinator to manage customer accounts and coordinate intermodal, drayage, and trucking workflows. This on-site role requires tracking shipments, quoting customers, and building lasting relationships with carriers and shippers.

The position emphasizes accurate data entry in TMS/CRM, proactive communication, and reliable problem solving within a dynamic logistics team. On-site in Buffalo with no relocation assistance provided.

Qualifications

• Experience in freight brokerage or dray brokerage preferred.
• Excellent communication and customer service skills required.
• Ability to thrive in a fast-paced, growth-focused environment.

Responsibilities

• Manage assigned customer accounts and build relationships.
• Prepare quotes and follow up to convert opportunities into shipments.
• Coordinate and track shipments from origin to delivery with accuracy.
• Provide timely shipment updates and communicate delays or milestones.

Skills

Customer service

Communication

Technical skills

Attention to detail

Tools

TMS

CRM

Job description

ABOUT US:

Port X logistics together with U.S. Multimodal Group (USMMG) specialize in providing comprehensive transportation and logistics solutions. The company operates across various modes of transport including truckload and intermodal, offering a seamless and integrated service to ensure efficient and timely delivery of goods. Its expertise lies in coordinating and managing complex logistics operations, catering to diverse client needs with customized solutions. By leveraging advanced technology, strategic planning, and a vast network of resources, U.S. Multimodal aims to optimize supply chains, reduce operational costs, and enhance overall customer service in the transportation sector.

JOB SUMMARY:

As a Logistics Coordinator you will have the opportunity to develop your book of business with our intermodal, highway and drayage capabilities. You will have the systems and support needed to grow in an ever-changing marketplace. Your customers will be introduced to national networks of port drayage, transload, over the road and intermodal. It is a great opportunity for those who thrive by solving customers’ problems.

This position is required to be on-site in the Buffalo, NY Office, no relocation assistance will be provided.

KEY RESPONSIBILITIES:

• Account Management — serve as a day-to-day point of contact for assigned customer accounts, building strong working relationships
• Customer Quoting & Follow-Up — prepare and provide accurate quotes to customers and follow up to convert opportunities into booked shipments
• Operations — build shipments and track containers and trucks from origin to final delivery
• Customer Updates — proactively communicate shipment status, delays, and milestones to keep customers informed every step of the way
• Carrier Development (Brokerage) — identify, vet, and build relationships with carriers to support brokerage capacity and coverage
• OTR (Truckload) Booking & Tracking — book and track over-the-road truckload shipments, ensuring on-time pickup and delivery
• Cross-Dock (Transload) Development — identify and develop cross-dock and transload partnerships and capacity to support customer freight flows
• Market Pricing & Capacity Research — research current market rates and available capacity to support competitive, accurate pricing and sourcing decisions
• Internal Dispatch — coordinate and dispatch loads to Port X's drayage asset locations
• TMS & CRM Updating — maintain accurate, up-to-date records across our TMS and CRM platforms
• Data Entry — maintain accurate and timely data entry across internal systems
• Billing & POD — manage billing processes and proof of delivery (POD) documentation to ensure accurate and timely invoicing
• Customer Portal Management — maintain and manage customer-facing portals to ensure visibility and data accuracy for our clients

QUALIFICATIONS:

• Excellent customer Experience
• Passion for Excellence
• Strong communication skills
• Technical computer skills

PREFERRED QUALIFICATIONS:

• 2+ years of proven success in freight brokerage or dray brokerage
• Established shipper relationships with a track record of growing a book of business.
• Demonstrated ability to thrive in a high-growth or fast-paced environment.
• Industry knowledge of Intermodal, Drayage, Brokerage, and Warehousing.
• Strong negotiation skills and a competitive, results-driven mindset.
• Proficiency in Microsoft Office and TMS platforms (or a fast learner).

WHAT WE OFFER:

• Offering a competitive salary (based on experience).
• Competitive commission plan.
• Benefits include; PTO, Paid Holidays, medical, dental, visions, company paid Life and Long-term disability, and additional options.
• Company offers a 401(k) program and company match for eligible employees.
  
• Opportunities for career advancement and continued professional development.
• A dynamic, exciting, and mission-driven work environment.

Equal Opportunity Statement:

U.S. Multimodal is an Equal Opportunity Employer and we are committed to fostering a safe and friendly workplace. All qualified individuals are encouraged to apply.

Must be eligible to work in the United States without sponorship.