Logistics Coordinator- 3PL

MODE Global; Chattanooga (TN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

401(k) with company match

Career advancement opportunities

Job summary

MODE Global is seeking a Logistics Coordinator to join our Chattanooga, TN team on-site. You will manage transportation cycles, dispatch carriers, track shipments, and handle invoicing while ensuring cost efficiency and margin growth.

You’ll build relationships with vendors, quote costs, onboard new clients, and maintain carrier performance in alignment with MODE standards. A fast-paced environment requires strong communication and problem-solving skills.

Qualifications

• 1–3 years brokerage- or transportation-related experience preferred.
• Fast-paced environment requires strong customer service and communication skills.
• Proven experience managing and prioritizing own work assignments and meeting deadlines.
• Requires confidence and independent decision-making to problem-solve and manage competing priorities.
• Ability to quickly assess client situations and elevate to management when needed.

Responsibilities

• Develop and maintain relationships with vendors; negotiate cost-effective services and support operational processes.
• Research and quote transportation costs.
• Collaborate with Business Development to onboard new clients and lanes, including notifications, reporting, accessorial agreements, and invoicing.
• Ensure carrier performance and event compliance with MODE standards.
• Identify and prioritize problems and propose corrective actions.
• Develop timely resolutions to transit delays and inform clients of issues and regulatory changes.
• Ensure accurate client order acceptance/entry into MODE Transportation system via EDI, web tender, email, fax, or phone.
• Work with team to determine cost-effective recovery plans for missed pickups/deliveries.
• Identify accessorial charge patterns and work with clients to reduce charges.
• Determine billable accessorial charges and communicate to clients/vendors within 24 hours.

Skills

Quick learner

Multi-tasker

Organized

Detail-oriented

Problem-solver

Customer service

Communication skills

Deadline-driven

Independent decision-making

Ability to assess client situations

Job description

Logistics Coordinator - Chattanooga, TN (On-Site)

About the Role

Manage accounts by ensuring that our clients receive the best product at the most reasonable cost, while maximizing margin and network efficiency. Responsible for all day-to-day activities in the transportation cycle: dispatching carriers to align with our customers’ needs, tracking shipments, customer reporting and invoicing.

What You'll Do

• Develop and maintain solid professional relationships with vendors, negotiate for cost-effective services, and support them with operational processes.
• Research and quote transportation costs.
• Collaborate with Business Development to confirm accurate and complete on-boarding of new clients and lanes through required notifications, reporting, accessorial agreements and invoicing.
• Ensure carrier performance and event compliance according to Mode standards.
• Identify and prioritize problems and make suggestions to correct the situation.
• Develop and execute timely resolutions to transit delays; notify clients of any issues with their shipments and educate them on industry and/or regulatory changes.
• Ensure complete, accurate and timely client order acceptance/entry into the MODE Transportation system via EDI, web tender, email, fax, phone, or other applicable form of communication.
• Work collaboratively with team members to determine most cost-effective recovery plan for missed pick-ups and deliveries.
• Identify accessorial charge patterns; consult with clients to develop processes to reduce charges.
• Determine which accessorial charges can be billed and effectively communicate charges to clients/vendors within 24 hrs. of occurrence.
• Assist Sales and Accounting departments on invoicing discrepancies.

What We’re Looking For

• 1-3 years previous brokerage-related or transportation-related experience preferred.
• Quick learner, multi-tasker, organized, detail-oriented, problem-solver.
• Strong customer service and communication skills; thrives in a fast-paced environment.
• Proven experience managing/prioritizing own work assignments, and meeting deadlines.
• Requires confidence and independent decision-making skills to problem-solve, juggle competing priorities, and provide accurate and responsive customer service.
• Ability to quickly assess client situations and elevate to management when needed.

About MODE Global

MODE Global is a $4B+ multimodal transportation leader, delivering comprehensive supply chain solutions across North America. With a vast agent-based network and a suite of offerings—spanning LTL, truckload, parcel, intermodal, air, and ocean—MODE drives operational excellence through technology, innovation, and integrity. We simplify logistics, empower partnerships, and deliver performance.

Benefits of Working with Us:

• Opportunities for advancement within a growing national organization
• Collaborative, energetic team culture
• Full suite of benefits including health, dental, vision, and 401(k)

MODE Global is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law