Freight Operations Coordinator

MODE Transportation, LLC; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

401(k) match

Flexible PTO

Career growth

Team environment

Nationwide network

Job summary

MODE Transportation is seeking a motivated and customer-focused Freight Operations Coordinator to support daily transportation operations and ensure exceptional service for our clients. You will coordinate freight movements, manage carrier relationships, resolve transportation challenges, and contribute to a fast-paced logistics team.

If you enjoy problem-solving, building relationships, and working in a dynamic environment where no two days are the same, we'd like to hear from you.

Qualifications

• 3+ years in transportation, logistics, freight brokerage, or related field.
• Strong organizational skills with multiple priorities.
• Excellent written and verbal communication.
• Customer-focused mindset with commitment to service excellence.

Responsibilities

• Coordinate freight shipments from pickup through final delivery.
• Monitor shipment progress and address issues or delays.
• Communicate shipment updates to customers across channels.
• Enter and manage transportation orders received via EDI, email, portals and phone.
• Collaborate with Sales, Operations and Accounting teams to resolve issues.

Skills

Organizational skills

Communication

Customer focus

Decision making

Analytical skills

Self-motivation

Tech literacy

Tools

Microsoft Office

TMS systems

Job description

About MODE Global

MODE Global is a $4B+ multimodal transportation leader, delivering comprehensive supply chain solutions across North America. With a vast agent-based network and a suite of offerings-spanning LTL, truckload, parcel, intermodal, air, and ocean-MODE drives operational excellence through technology, innovation, and integrity. We simplify logistics, empower partnerships, and deliver performance.

Freight Operations Coordinator

MODE Transportation | Dallas, TX | On-Site

Join a Leader in Transportation & Logistics

MODE Transportation is seeking a motivated and customer-focused Freight Operations Coordinator to support daily transportation operations and ensure exceptional service for our clients. In this role, you'll coordinate freight movements, manage carrier relationships, resolve transportation challenges, and contribute to the success of a fast-paced logistics team.

If you enjoy problem-solving, building relationships, and working in a dynamic environment where no two days are the same, we'd like to hear from you.

What You'll Do

Transportation Operations

• Coordinate freight shipments from pickup through final delivery.


• Monitor shipment progress and proactively address service issues or delays.


• Communicate shipment updates and transportation-related information to customers.


• Enter and manage transportation orders received through multiple channels, including EDI, email, web portals, and phone.

Carrier & Vendor Management

• Develop productive relationships with transportation providers and service partners.


• Source carrier capacity and obtain competitive transportation pricing.


• Monitor carrier performance and ensure compliance with company service standards.


• Support vendors with operational requirements and process improvements.

Customer Support & Account Management

• Partner with customers to identify opportunities for improved transportation efficiency.


• Analyze recurring accessorial charges and recommend solutions to reduce unnecessary costs.


• Educate customers on transportation trends, service disruptions, and industry regulations.


• Collaborate with internal departments to resolve invoicing and service-related concerns.

Problem Resolution

• Identify operational challenges and implement effective solutions.


• Coordinate recovery plans for service failures, missed pickups, and delayed deliveries.


• Determine appropriate billing for accessorial events and communicate charges promptly.


• Escalate critical issues when necessary to ensure timely resolution.

Cross-Functional Collaboration

• Work closely with Sales, Business Development, Operations, and Accounting teams.


• Assist with onboarding new customers by ensuring all operational, reporting, and billing requirements are established correctly.


• Support continuous improvement initiatives that enhance customer experience and operational efficiency.

Qualifications

Preferred Experience

• 3+ years of experience in transportation, logistics, freight brokerage, supply chain operations, or a related field.

Skills & Competencies

• Strong organizational skills with the ability to manage multiple priorities simultaneously.


• Excellent written and verbal communication skills.


• Customer-focused mindset with a commitment to service excellence.


• Ability to make sound decisions in a fast-moving environment.


• Strong analytical and problem-solving capabilities.


• Self-motivated with the ability to work independently and collaboratively.


• Comfortable learning and utilizing new technology platforms and systems.

Technical Skills

• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.


• Experience navigating transportation management systems (TMS) or similar software is a plus.

Why MODE Transportation?

• Competitive compensation


• Comprehensive medical, dental, and vision coverage


• 401(k) with company match


• Flexible time-off programs


• Career advancement opportunities within a growing organization


• Collaborative and supportive team environment


• Exposure to a nationwide transportation network

MODE Global is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law