Logistics Coordinator

Avari Management; Navarre (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Avari Management is seeking a Logistics Coordinator to manage day-to-day field operations execution. This desk‑based role focuses on dispatch, coordination, and effective communication to keep tasks moving and reduce dropped balls.

You will triage tickets, route work orders to maintenance, housekeeping, vendors, and field teams, and support scheduling to ensure timely completion and high service levels.

Qualifications

• 2+ years in operations coordination, dispatch, hospitality, property management, or similar role preferred.
• Strong comfort with ticketing / work order systems and clear, concise communication.
• Ability to prioritize, stay calm under pressure, and move fast without dropping details.

Responsibilities

• Monitor inbound tickets/work orders and ensure acknowledgement, categorization, and routing.
• Assign work orders to the right team or vendor based on scope, urgency, location, and skill.
• Set priorities and escalation paths for urgent issues to minimize guest impact.

Skills

Ticketing systems

Communication

Organization

Customer service mindset

Problem solving

Ambiguity handling

Tools

Guesty

Breezeway

HubSpot

Job description

The Logistics Coordinator is the hub for day-to-day execution across Field Ops. This role owns ticket triage, prioritization, and routing, making sure work orders and operational tasks are assigned to the right team (maintenance, housekeeping, APM/PCT, field ops support/runners, inspectors, vendors) with the right context, timing, and follow-through. This is primarily a desk role focused on dispatch, coordination, and communication to keep operations moving and reduce dropped balls.

Key Responsibilities

Ticket + Work Order Management

• Monitor all inbound tickets/work orders (Guesty/Breezeway and related channels),ensuring every item is acknowledged, categorized, and routed quickly.
• Assign work orders to the appropriate internal team member or vendor based on scope,urgency, location, access, and skill requirements.
• Set clear priorities and escalation paths for urgent issues (same-day turns, guest impacting issues, safety items, VIP/owner arrivals).

Dispatch + Scheduling Support

• Coordinate daily routing with Field Ops Support, Maintenance, Housekeeping Support,and APM/PM teams.
• Balance workloads across pods/teams and adjust assignments as conditions change (late checkouts, early arrivals, supply shortages, owner requests).
• Support readiness for key moments: owner arrivals, VIP guests, high-occupancy weekends, peak season turnovers.

Communication + Coordination

• Provide clear ticket notes, expectations, and context to field teams so they can executewithout back-and-forth.
• Act as the connector between PMs and shared services (warehouse/linen, maintenance,housekeeping) to prevent delays.
• Communicate status updates to relevant stakeholders (PM/APM, Field Ops SupportManagers, Guest Experience, Revenue, etc.) when needed.

Quality + Documentation

• Ensure work orders are closed properly with notes, photos, and documentation whererequired.
• Track repeat issues and flag patterns (recurring maintenance issues, supply problems,vendor reliability, process gaps).
• Maintain clean systems: correct categories, tags, property notes, and operationalchecklists.

Operational Support (as needed)

• Assist with coordination for supply delivery runs, lockouts, access issues, and time sensitive operational needs.
• Occasionally support on-site verification or coordination during major incidents or peakperiods (market dependent).
• Other duties as assigned.

Success Measures

• Tickets routed within SLA.
• Low rate of reassignment/rework due to incorrect routing or missing info.
• Improved "time to resolution" and fewer guest-impacting escalations.

Skills & Qualifications

• 2+ years in operations coordination, dispatch, hospitality, property management, orsimilar role preferred.
• Strong comfort working in ticketing / work order systems (Guesty, Breezeway, Hubspot,etc. a plus).
• Organized, calm under pressure, great at prioritizing and moving fast without droppingdetails.
• Clear communicator (written + verbal) with a customer-service mindset.
• Able to handle ambiguity and solve problems with limited instruction.

Workplace Environment & Physical Requirements

• Ability to work in properties requiring walking, climbing stairs, and physical assessment
• Ability to move freely and lift up to fifty (50) pounds without assistance.
• Flexible schedule including weekends, holidays, and on-call support as needed
• Primarily desk/office work
• May require limited local travel for urgent operational need