Field Ops Support Specialist

Avari Management; Enterprise (OR); On-site; USD 52,000 - 70,000; Full time

Job summary

Avari Management seeks a proactive field operations assistant to support property readiness, housekeeping, and logistics across assigned properties. You will manage tickets, perform on-site inspections, and coordinate with vendors and internal teams to ensure timely resolutions.

The role requires strong organizational skills, reliability, and the ability to work both independently and with cross-functional teams, including during weekend or evening shifts when needed.

Qualifications

• High school diploma or equivalent required.
• Minimum 1+ year experience in field operations, maintenance, housekeeping, logistics, or hospitality preferred.
• Strong organizational and documentation skills.
• Detail-oriented with ability to manage multiple tickets and priorities.
• Comfortable using mobile apps, ticketing systems, and property management software.
• Reliable transportation and valid driver's license.

Responsibilities

• Own assigned service tickets from dispatch through completion with timely resolution and accurate status updates.
• Perform on-site troubleshooting, inspections, and follow-up to verify quality and closure.
• Escalate issues and communicate progress to internal stakeholders.
• Conduct pre-arrival and routine property inspections to ensure brand/quality standards.
• Support maintenance and housekeeping with light tasks, QA checks, and supplies delivery.
• Track and manage field inventory and coordinate with vendors and internal teams.
• Coordinate cross-functional work with物流, property managers, guest services, onboarding, and revenue/marketing.
• Maintain records in field operations software: work performed, photos, inventory usage, and vendor activity.
• Provide coverage for seasonal surges, emergencies, and special projects.
• Other duties as assigned.

Skills

Organizational skills

Multitasking

Customer service orientation

Independent work

Team collaboration

Mobile apps & ticketing systems

Professional communication

Education

High school diploma or equivalent

Tools

Ticketing systems

Property management software

Mobile apps

Job description

Core Responsibilities

Ticket & Work Order Execution

• Own assigned service tickets from dispatch through completion, ensuring:
  • Timely resolution
  • Accurate status updates
  • Clear, detailed documentation in the field operations system
• Perform on-site troubleshooting, inspections, and follow-up to verify quality and closure
• Escalate issues appropriately and communicate progress to internal stakeholders

Property Readiness & Field Support

• Conduct pre‑arrival and routine property inspections to ensure homes meet brand and quality standards as assigned

Support maintenance and housekeeping operations through:

• Light maintenance tasks
• Quality assurance checks
• Deliver and install supplies, amenities, linens, and equipment as needed

Inventory & Logistics

• Track and manage field inventory (linens, amenities, supplies, equipment) as needed
• Support restocking, transfers, and organization of storage locations as needed
• Coordinate deliveries and returns with vendors and internal teams

Cross-Functional Coordination

Partner closely with:

• Logistics Coordinators and Logistics Managers on tickets and resolutions
• Property Managers on property needs and priorities
• Guest Services on in‑stay issues requiring ticket resolution
• Onboarding on new home readiness
• Revenue and Marketing on photo readiness and listing standards
• Coordinate with third‑party vendors to ensure work orders are completed to standard and on time (in coordination with the assigned Property Manager)

Documentation & Systems

• Maintain accurate records in field operations software, including:
  • Work performed
  • Photos and inspection results
  • Inventory usage
  • Vendor activity
  • Follow established SLAs and escalation protocols

General Support

• Support seasonal surges, emergency response, and special projects
• Provide cross‑coverage across markets or teams as needed
• Other duties as assigned

Skills & Qualifications

• High school diploma or equivalent required
• 1+ years of experience in field operations, maintenance, housekeeping, logistics, or
• hospitality preferred
• Strong organizational skills and ability to manage multiple tickets and priorities
• Comfortable working from mobile apps, ticketing systems, and property management
• software
• Detail‑oriented with a strong commitment to documentation and follow‑through
• Physically able to lift up to 50 lbs and perform field‑based tasks
• Reliable transportation and valid driver’s license
• Flexible schedule including weekends, holidays, and on‑call support as needed
• Professional, service‑oriented, and able to work independently while collaborating across teams

Workplace Environment & Physical Requirements

• Ability to work in properties requiring walking, climbing stairs, and physical assessment
• Ability to move freely and lift up to fifty (50) pounds without assistance.
• Valid driver’s license and reliable transportation and ability to conduct in‑market property visits regularly.
• Available for evening/weekend inspections, calls, or property emergencies
• Primarily market‑based role with combination of office and field work