Essential Responsibilities:
- Schedules customerpickup requestsfor multiple warehouses
- Arranges domestic freight
- Negotiatescompetitiveperiodic pricing on drayage freightwith freight brokers
- Coordinates drayage for freight to the portto ensure on time delivery for port cuts
- Fields driver calls throughout the day
- Builds relationships with customers and warehouses to create scheduling efficiencies
- Works with customers to ensure inventory is pulled from the correct account in our system
- Works with CRR to request date changes for customer deliveries
- Utilizes Samsara GPS toassistwith driver call ins and reporting
- Dispatches and schedules temper releases
- Looks for process improvements and collaborates inter-departmentally
- Reviews national dispatching to ensure routes are efficiently built
- Collaborates with CRR and other departments to resolve and improve processes to increase productivity
- Trains all third parties onNextrackand its requirements
- EnforcesNextrackcompliance and scheduling parameters
- Scoutsnewthird-partyhaulers to create and negotiate competitive pricing and contracts
- Sets upnew usersforNextrackinternal scheduler
- Monthly reportingon late,cancelledor rescheduled trucks
- Works with warehouses to coordinate laborfor scheduled loading appointments
- Resolves all billing discrepancies for efficient processing
- Provides backup coverage to alllogisticspositions
- Trains the export team on all TMS functions as needed
- Trains new dispatch employees
- Assistsdispatch employees with issuesregardingcustomers, schedulingappointmentsand driver compliance
- Trains Agri-Mark Employees and warehouse locations onNextrackScheduler
- Cross-Trained to cover all positions in the office
- Other Duties as assigned
Position Qualifications:
- 2 years dispatch experiencepreferred
- Highschool diplomaor GEDrequired
- Must be able to pass background check and drug test
- Previousexperience and knowledge of product export and importlogistics
Knowledge,Skillsand Abilities:
- Proficiencyin Microsoft Office and Microsoft 365
- Knowledgeof FMCSA HOS rule and regulations
- Safety conscious mentality
- Customer service excellence and conflict resolution
- Exceptional time management and the ability to multi-task
- Efficient communication to work with team members in all departments
- Self-starting with decisive communication
- Ability toperformunder high stress to meet firmdeadlines
- Comfortable and able to focusinan open office environment
- Mastery of Outlook to address and prioritize high volume email correspondence
- Ability to answer the phone professionally and field calls throughout the day
- Effective communication to build long lasting working relationships
- Ability tothink outside the boxto solvelogisticschallenges (OS&D, truck breakdowns, Etc.)
- Experience with GPS software
- Proficient with Samsara Electronic Logs
- Mastery of the Transportation management software
- Proficient with AS400
- Knowledge of allcustomeronline scheduling portals (12+ online schedulers)
- Mastery ofNextrackinternal scheduling program
Anticipated starting rate for this position is $22-$24 an hour
Agri-Mark is an equal opportunity employer. The company is committed to the fundamental principle of equal opportunity and equal treatment for every qualified prospective and current employee. The company does not discriminate or allow discrimination on the basis of race (including traits historically associated with race including hair texture and protective hairstyles), color, religion, ancestry, national origin, citizenship, genetic information, sex (including pregnancy or pregnancy-related conditions), sexual orientation, gender identity, place of birth, crime victim status, age, physical or mental disability, a positive result from an HIV-related blood test, military or veteran status, or any other classification protected under applicable federal and/or state law.
Agri-Mark complies with all federal, state, and local laws and regulations.