Dispatch Manager

NATIONAL RETAIL TRANSPORTATION; Jessup (MD); On-site; USD 70,000 - 79,000; Full time

Job summary

NRS, a leading logistics provider, is seeking a Dispatch Manager to oversee daily transportation operations, optimize fleet use, and ensure superior customer service. You will liaise with customers, drivers, and internal teams, driving performance and efficiency across accounts.

Ideal candidates bring 5+ years in dispatch/ops management, strong FMCSA/DOT knowledge, and proficiency with AS-400 and MS Office to support payroll, reporting, and KPI reviews.

Qualifications

• 5+ years of dispatch/operations management experience.
• High school diploma or equivalent.
• Strong understanding of FMCSA & DOT guidelines.
• Advanced knowledge of AS-400.
• Proficient with Microsoft Word, Excel and PowerPoint.
• Ability to work under pressure and meet deadlines.
• Excellent written and oral communication.

Responsibilities

• Oversee daily transportation operations and ensure service quality.
• Serve as liaison between customers, drivers, dispatchers and internal teams.
• Provide proactive updates on pickups, deliveries and project status.
• Participate in customer calls regarding performance and planning.
• Coach drivers on performance and safety.
• Manage payroll tasks using UKG and related processes.
• Coordinate recruiting and safety departments for driver hiring.
• Review and implement changes to improve operations.
• Utilize tools such as SkyBitz, Platform Science, LYTX Drivecam and AS400 reporting.

Skills

FMCSA & DOT guidelines

Communication

Microsoft Word/Excel/PowerPoint

Work under pressure

Education

High school diploma or equivalent

Tools

AS-400

SkyBitz

Platform Science

LYTX Drivecam

Smartsheet

Job description

• Pay or shift range: $70,000 USD to $79,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Company Overview:

NRS is a leading provider of transportation & supply chain solutions. As a family-owned and operated company, NRS has delivered smart logistics solutions to numerous Fortune 500 companies spanning over 70 years. Whether it is NRT, Keystone, Keystone Fresh, or Keystone Capacity, our innovative energy drives us towards new and valuable solutions for our clients, even as we continuously grow and strengthen our network. We are dedicated to creating a culture that empowers the individual and offers our associates the opportunity to apply their unique skill to the challenges facing our clients. In the office, the warehouse, or on the road, it is this commitment to our innovative spirit that unites us in common mission to push boundaries in the logistics industry.

Job Overview:

The Dispatch Manager is responsible for overseeing daily transportation operations, ensuring exceptional customer service, driver performance, fleet utilization, and operational efficiency across assigned accounts. This role serves as the primary liaison between customers, drivers, dispatchers, and internal departments, providing proactive communication on pickups, deliveries, project status, and service performance.

Duties and responsibilities:

• Providing updates to customers on projects/goals/operational check in on pickups/deliveries
• Participate in customer weekly/daily calls regarding performance and planning
• Review potential changes and/or improvements with customer, validate internally with operations management team, and roll out changes/improvements to the many drivers and dispatchers involved
• Support driver hiring and start up initiatives by interviewing and processing drivers
• Evaluate driver pools and driver capabilities for busy season/special projects
• Manage equipment utilization of tractors and trailers assigned to fleet
• Complete daily payroll responsibilities through UKG
• Match driver candidates for capabilities that match service needs
• Work through application questions and concernsCoordinate Recruiting and Safety departments processing of applications
• Review Problems from internal & external customers and resolve
• Work with tools and infrastructure items like
  • SkyBitz, Platform Science, LYTX Drivecam, As400 reporting
• Coach drivers on performance and safety related items
• Review terminal performance and report out in weekly internal KPI meetings
• Customer portals and online platforms i.e. Smartsheet
• Work with administrative teams to complete orders/close out open billing items
• Manage reporting tools to create processes for additional revenue streams. i.e. detention and bobtail billing
• Perform other duties as assigned

Qualifications:

• 5+ years of relevant dispatch/operations management experience
• High school diploma or equivalent education
• Strong understanding of FMCSA & DOT guidelines
• Advanced knowledge of AS-400 and intermediate computer skills
• Proficient with Microsoft Word, Excel and PowerPoint.
• Ability to work under pressure and meet deadlines.
• Ability to communicate both orally and in writing with a wide range of people.

EEO Statement:

NRS is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristic.

#NRSIND

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.