Logistics Coordinator

Capstone Logistics, LLC; Marcus Hook (Delaware County); On-site; USD 42,000 - 52,000; Full time

Job summary

Capstone Logistics, LLC is seeking a role to facilitate communication with vendors and customers, ensuring timely deliveries to meet customer requirements. The position reports directly to the Manager.

The role involves scheduling and dispatching vendors, handling On Demand work orders and PODs, and serving as the main point of contact for vendors within route territories. You will also support customer service and ensure proper documentation and adherence to policies.

Qualifications

• Excellent verbal communication and problem solving skills.
• Computer skills including Microsoft Word, Outlook, Excel.
• Interpersonal skills; ability to foster teamwork and motivate/coach others.
• Accurately and quickly able to read maps.

Responsibilities

• Schedule and dispatch vendors or independent contractors to locations per customer requests using dispatch software.
• Input and distribute On Demand work orders, PODs, and manifests; prepare reports for management.
• Serve as a primary contact for vendors within route territories; inform them of traffic or hazards.
• Maintain accurate documentation on each job in the dispatch POD; ensure completion before clearance.
• Provide excellent customer service by ensuring timely courier service and notifying customers of delays.

Skills

Communication

Problem solving

Interpersonal skills

Teamwork

Coaching

Tools

Microsoft Word

Outlook

Excel

Job description

We are among the top logistics companies in the United States, focusing on freight management, warehouse and distribution center assistance, last-mile delivery, supply chain analytics, optimization, and other services. Our comprehensive logistics solutions enable us to assist partners in lowering warehousing and transportation expenses effectively.

This role is meant to facilitate communication with vendors and customers, ensuring timely deliveries to meet customer requirements. The position will report directly to the Manager.

Operations

• Schedule and dispatch vendors or independent contractors to appropriate locations according to customer requests, specifications, or needs, using telephones and dispatch software. Communicates all pertinent data (customer's locations, type of pickup, scanning requirements, temperature requirements, ect.) to vendors at the time of dispatch.
• Receive, input, and distribute On Demand work orders, proof of deliveries (PODs), and manifests, and prepare reports as required by management.
• Serve as a contact person for all vendors within their route territories and inform them about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
• Manage contact with vendors to ensure all routes are covered, as needed.
• Determine responses needed to effectively and appropriately deal with emergencies, accidents, and breakdowns.
• Communicate Chain of Custody standards (location scanning, specimens handling, parcel scanning, ect.) as required by Capstone Logistics customers.
• Resolve vendor problems or grievances and refer to vendor management, if further assistance is needed.
• Evaluate importance of incoming telephone calls and prioritize accordingly.
• Provide support to the customer service team, on an as needed basis or during peak season.
• Ensure that the policies and procedures, as defined in the Independent Contractor Operating Agreement, are consistently followed.
• Makes decisions and takes the necessary actions to determine the most appropriate delivery methods to meet or exceed the customer's service expectations.
• Maintain accurate documentation, on the status of each job within the dispatch POD, manages distribution of work, and ensures documentation is complete before jobs are cleared.

Customer Service

• Provide excellent customer service by ensuring timely and efficient courier service for customers, according to route schedules and On Demand requests.
• Confer with customers or supervising personnel, in order to address questions, problems, complaints, and requests for service.
• Keep customers notified of changes with route schedules and or on demand delays.

Requirements

• Excellent verbal communication and problem solving skills
• Computer skills including Microsoft Word, Outlook, Excel, etc.
• Interpersonal skills; ability to foster teamwork and motivate/coach others.
• Accurately and quickly able to read maps
• #CB